Pat123 0 Posted April 13, 2013 Share Posted April 13, 2013 Hi, I submitted the following to tech support. I'm posting it also here, in case it happened to someone else. I had 16 individual notes, with each note containing a single JPG image. Each note was less than 1 MB. I merged those 16 notes into one new note, using the Merge function of the Window client. I ended up with a new note that weighs 66 MB !! That's way larger than the combined size of my 16 original notes(which was 7 MB total). And it's larger than the 50 MB limit of an indidual note, which is strange... While trying to troubleshoot the problem, I went in the new note and did a "Save attachments...". In the folder where I saved the attachments, I see all my JPG files, but out of the 16 images, 10 of them also gave a corresponding .PNG file. It's those PNG files that are large, and that consume a lot of space. And now, when I try to edit that note, I get the following error in a popup window:"The operation cannot be completed because the note size limit of 50MB has been exceeded." Weird isn't it? Pat Link to comment
Level 5* jefito 5,586 Posted April 13, 2013 Level 5* Share Posted April 13, 2013 That is weird, and sounds like a bug. That would be worth contacting support about, I would think. See the link in my signature for opening a support request. Link to comment
Pat123 0 Posted April 13, 2013 Author Share Posted April 13, 2013 That is weird, and sounds like a bug. That would be worth contacting support about, I would think. See the link in my signature for opening a support request.Thank you.I tried contacting support yesterday, and again this morning. When I click on Submit, I get the message "Submitting ticket...", but nothing else happens. It seems to never fully complete the request. Link to comment
Level 5* gazumped 9,545 Posted April 13, 2013 Level 5* Share Posted April 13, 2013 That is weird, and sounds like a bug. That would be worth contacting support about, I would think. See the link in my signature for opening a support request.Thank you.I tried contacting support yesterday, and again this morning. When I click on Submit, I get the message "Submitting ticket...", but nothing else happens. It seems to never fully complete the request. Same comment in another post, though that user says it's working again now. Could you retry? Link to comment
Level 5* jefito 5,586 Posted April 13, 2013 Level 5* Share Posted April 13, 2013 Thanks for following that up, gaz. Link to comment
Pat123 0 Posted April 16, 2013 Author Share Posted April 16, 2013 Thanks guys. I just tried submitting a ticket, and the submission still does not work... Link to comment
Level 5* jefito 5,586 Posted April 16, 2013 Level 5* Share Posted April 16, 2013 Thanks guys. I just tried submitting a ticket, and the submission still does not work...See this post, and give what heather said a try: http://discussion.evernote.com/topic/37102-evernote-website-hangs-on-submitting-a-ticket/?p=201003 Link to comment
Pat123 0 Posted April 16, 2013 Author Share Posted April 16, 2013 Thanks guys. I just tried submitting a ticket, and the submission still does not work...See this post, and give what heather said a try: http://discussion.evernote.com/topic/37102-evernote-website-hangs-on-submitting-a-ticket/?p=201003Thank you! I shortened the text of my request and now it works :-) Link to comment
Level 5* jefito 5,586 Posted April 16, 2013 Level 5* Share Posted April 16, 2013 Good to hear, and good luck with your issue. Link to comment
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