gotofritz 21 Posted April 5, 2013 Share Posted April 5, 2013 I had an ongoing ticket (16051-261167) opened in February. The last email I received said "the developers are discussing it".Now the ticket was automatically closed - the message said "It has been 2 weeks since our last interaction. We are closing out this ticket" Please don't do that. It is very poor service. For a start, there were the Easter holidays in between.But most importantly, you should have a human reviewing tickets before closing them. In this case I was awaiting for action on YOUR part.I now have to go through the trouble of filing another ticket (the third!!!) and wasting more time for an issue that has been ongoing since Feb. The whole point of using Evernote is to increase productivity, not waste people's time. Thank youAn Angry Premium Customer Link to comment
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