Log In issues

[phil UK 0]

I have just installed evernote desktop to my asus netbook-but when I try to launch the program, It asks me to register a new account,and does not give me the option to log in with an existing account. I have an existing account which works great from my other computers.

I have tried uninstalling/reinstalling-Is there a limit to the number of machines i can install using one account?

Any Ideas anyone?

[GrumpyMonkey 4,314]

I have just installed evernote desktop to my asus netbook-but when I try to launch the program, It asks me to register a new account,and does not give me the option to log in with an existing account. I have an existing account which works great from my other computers.

I have tried uninstalling/reinstalling-Is there a limit to the number of machines i can install using one account?

Any Ideas anyone?

Hi. Welcome to the forums. You are using Windows, so assuming you downloaded the latest build from the Evernote web site, you ought to get a login screen that shows two more options in the bottom-right corner. One is a login for those who "Already have an account" and the other is the "Forgot password" option. Do you see this?

As for a limit on the number of machines, I am not aware of one. There could be one that we don't know about. I don't believe the limit on shared notebooks is documented anywhere, but I think you may only be able to have 100 or so now. These unknown / little-known limits do crop up once in a while, but because at the most, even power users probably only have it installed on ten or so devices, no one is likely to ever encounter a limit if one exists.

[dlu 628]

If you could post a screenshot, that would also be helpful

[phil UK 0]

Hi, thank you for your replies-here is a screenshot of the login option I am getting-there is no option to log in using an existing account.

It is the latest version from the evernote website.

I can log into my online account no problem-and also from my other computers ,which all have the evernote desktop installed.

Hope this helps

[spg SCOTT 736]

Try moving the window so that you can see the bottom, under the terms of service notice, there is an "Already have an account" button.

From there you should be able to log in.

Seems like the window is a fixed size, and cannot be resized, and so can end up with some elements off screen...

http://www.evernote.com/shard/s26/sh/03fd33b2-a7e0-4689-a8ce-d4d413424d44/bde7f962cc0f09e85a520e75dd5ed828

[phil UK 0]

Thank you Scott-I have fixed it by rotating the screen in display settings-you were right, in normal display mode it was clipping the bottom off the login box, I think the box would be better wider and not as deep.

Thank you for everyones help!

[spg SCOTT 736]

You're welcome

Looks like Evernote need to look at how it runs on smaller screens.

The window is normally wider, though this doesn't contain anything other than info about EN. Not sure why you don't see it though.

Scott

[dlu 628]

Thank you Scott-I have fixed it by rotating the screen in display settings-you were right, in normal display mode it was clipping the bottom off the login box, I think the box would be better wider and not as deep.

Thank you for everyones help!

What resolution do you have for your screen?

[phil UK 0]

dlu-I had the same problem on every resolution for my asus eeepc(there are 3 alternate resolutions)-I only fixed it using scotts idea, but then I had to rotate the screen,and then start the program.

If there is not enough room on the display It chops off the login box at the bottom.

As I said in my previous reply the login box needs to adapt to the screen size better.

[dlu 628]

Do you have the 10.1 inch version? Also, I'm assuming the lowest resolution is around 1024x600?

[bambam 0]

I have the same problem, but it is NOT resolved by having a bigger screen -- I plugged my netbook into a larger monitor, but the window does not have ANY option other than signing in as a new user. I tried making a new, temporary account, but now I can't find a way to change accounts with the installed version. Help!

[bambam 0]

Ah, just found it under 'file,' add another user. geez. thanks.

[barbaraj 0]

I have this problem and I can see to the bottom of the box, there is no option to log in, only to register as a new user. I registered on my ipod touch, then I downloaded Evernote for windows. I can't get past this box, and there is no place to login. Do I really have to uninstall and reinstall? Thanks.

 

ever screenshot.doc

[spg SCOTT 736]

I have this problem and I can see to the bottom of the box, there is no option to log in, only to register as a new user. I registered on my ipod touch, then I downloaded Evernote for windows. I can't get past this box, and there is no place to login. Do I really have to uninstall and reinstall? Thanks.

Welcome to the forum

This is due to the length of the sign in window, and apparently the login screen doesn't handle smaller screens so well still.

There should be a bar at the bottom of the window, that says "I already have an account".

Another user in this thread managed to find the button by rotating the screen orientation, this may help.

[barbaraj 0]

Thanks-- my netbook screen wouldn't rotate, so I plugged the pc into a large monitor. I had to close and restart evernote, but then it finally came up right. Thanks again.

[carpathia 0]

I cannot log onto Evernote on my PC. When I do, it tells me that I can't connect to my server and to try again later. Both my IPAD and Iphone connect without incident, even after logging out and logging back in. Any help?