(Archived) HELP: Shared notebook not showing up in Mac client but I can see it on the web

[Carson Miller 0]

Someone recently shared a notebook with me (to my work email account). Historically, my Evernote account was tied to my personal email account. I have decided to change it over to use my work email - so I made that change in the web client and all seems well. All of my notes are there and I can also see the shared notebook.

Unfortunately, the same is not true on the Mac client (which I use daily, not the web client). I still see all of my own notes, but I don't see the shared notebook.

I really don't have any ideas for troubleshooting - I am hoping someone here might have some good ideas.

Thanks...

[GrumpyMonkey 4,319]

i don't understand what you mean about being tied to your account. if you just changed your email address, that should have no effect, assuming you still log in with whatever username you chose. did you click on the "shared" button at the top of the left-hand window pane in the mac client?

[Carson Miller 0]

I agree - changing the email address should not have anything to do with it, but I wanted to include the fact that I did it in case there was somehow a connection.

Yes, when clicking the shared tab in the Mac client there are no shared notebooks. In the web client, I see the shared notebook.

Very strange...

[GrumpyMonkey 4,319]

strange indeed. it sounds like you may need a support ticket. it is the weekend, though, so it could take a while. could you post some screenshots? it may not help in this case, but you never know.

[Carson Miller 0]

Thanks for the quick reply. The web client uses "linked notebook" not "shared notebook" - does that matter?

I am trying to upload screenshots but the entry keeps using a local URL not the actual image.

[Owyn 457]

You need to sync your desktop client to see/update linked notebooks.

[Carson Miller 0]

If you mean clicking the big sync button right inside the client, then I have already done that (numerous times). It is also set to automatically sync.

If there is some other method to "fully sync" that I am not aware of, please share.

Thanks...

[Sorin P 0]

I encounter the same problem, since yesterday. To be more precise: all the notebooks shared with me have desyncronized and folders are empty on the client, but they are still there on the web version.

I tried re-installing the application, signing out/in but nothing seems to work.

[dlu 628]

If it is empty, you should be prompted to sync the notebook and set a sync interval. If that doesn't happen, please open a support case

[Carson Miller 0]

All - I was able to solve this problem by resetting / deleting all of the data on my Mac (see this thread: ) and forcing it to re-sync with Evernote. Not sure why this happened, but the reset fixed things.