Jsuttonmorse 3 Posted August 29, 2011 Share Posted August 29, 2011 I really love Evernote. Recently upgraded to a Premium account. Until very recently, was heavily evangelizing Evernote to friends & family. My opinion has changed a bit with recent updates, however. I'm still a user, but I'm looking at alternatives, and I'm careful about recommending Evernote.Really, my hesitation comes from two fronts: lack of consistency in the Evernote experience, and lack of transparency from Evernote generally.My experience (and my sense from discussions is that this isn't unique) is that "remember everything" is a pretty great thing, but then you start to want to do something with all that information you remember. File it. Visualize certain pieces of it. Make it appear in the order you want. Act on it. Bottom line - remember everything is a step in the process. But once I'm remembering all of these things, I'm next building searches, tags, notebooks, etc. to make it appear useful. And I'm building hacks into my system, like prefixing important tags in my system with special characters, in order to make those hacks work.And, increasingly, I'm discovering that the hacks don't work consistently across platforms. Never mind differences between Mac & PC, I'd expect searches & display order to be consistent across two iOS devices. (or, alternately, in the "function follows form" theory, I'd expect that there would be differences between iPhone & iPad, but that my desktop experience would be remarkably similar). Not the case.Recent updates have shown that the interface doesn't even remain consistent in the same platform across versions ... never mind not following the common conventions of the specific OS. (insert rant here that you should probably figure out the general contours of how you want your software to look before you get as deep into the weeds as Evernote has)Bottom line - the more I use Evernote, the more I realize that it's AMAZING & I'm becoming increasingly dependent on it, but I also start to realize that some of the tricks I'm using to make it usable may be taken away from me at any time. And that makes me start thinking about a new service.Which brings me to part 2 of my complaint - I read the forums, check out the blog & listen to the podcast, but I have very little sense of the direction Evernote is taking. I have heard encouraging statements about wanting the EN experience to be similar across devices (I think), but forever and always the disclaimer is "soon", said with a grin that makes it utterly meaningless. I'd commit to Evernote with its quirks if I knew what the design philosophy was & how the company plans to get there (broad strokes & with the understanding this can change at any time - I work in the software industry, I'm not asking for commitments on features). I don't know whether EN is interested in communicating this to the community & don't even know how I'd find out ... I was thinking this a few weeks ago when gbarry's position was announced. Since then, I've heard that there's a new better use forum coming "soon" ... not exactly waiting with bated breath.So - Is consistency in experience an important guiding principle for Evernote?How does Evernote communicate it's priorities & goals to the community? If that needs improvement, how & when is that anticipated?Open question. I love the software, I really do. If I didn't love it quite so much, I wouldn't care because I wouldn't mind adjusting things. But I'm planning to depend on EN for the rest of my life. And that means I don't want a rug yanked out of one of the beautiful hacks I'm cobbling together to make it *my* EN. Link to comment
This topic is now archived and is closed to further replies.