Rob_ic 0 Posted May 13 Share Posted May 13 Evernote Team. I need support for a problem with the notifications. Unfortunately, the Evernote support and help website sends me into a loop in various browsers. It is impossible to send a request. Same happens in Instagramm, no help. What can I do to get my question about (paid) Evernote answered? Link to comment
Level 5* gazumped 12,062 Posted May 14 Level 5* Share Posted May 14 Hi. We're mainly other users here - Support is a little busy; you're welcome to ask your question here, or have a look around the help site - https://help.evernote.com/hc/en-us/articles/4406218334355-Manage-calendar-event-notifications-from-Evernote Link to comment
Kaspar 14 Posted May 15 Share Posted May 15 Does this link send you in a loop? https://help.evernote.com/hc/en-us/requests/new Link to comment
Rob_ic 0 Posted May 27 Author Share Posted May 27 On 5/14/2024 at 5:51 PM, gazumped said: Hi. We're mainly other users here - Support is a little busy; you're welcome to ask your question here, or have a look around the help site - https://help.evernote.com/hc/en-us/articles/4406218334355-Manage-calendar-event-notifications-from-Evernote Thanks gazumped! Yes, I have seen that. I only want to quit the adds comming in from Evernote, generated by Evernote Marketing. But I do need notifications from my own notes. Link to comment
Rob_ic 0 Posted May 27 Author Share Posted May 27 On 5/15/2024 at 8:13 AM, Kaspar said: Does this link send you in a loop? https://help.evernote.com/hc/en-us/requests/new Yes. I go to login, then I introduce my credentials, then 2-factor auth, then I get to my notes (Evernote Web), klick on "Help", aigain login, then I introduce my credentials, then 2-factor auth, then I get again to my notes (Evernote Web). Evernote does not want me to ask question, probably, which is a real problem for me. Link to comment
Level 5* gazumped 12,062 Posted May 27 Level 5* Share Posted May 27 Hmmn. I doubt receiving the Marketing ads is optional - if you feel they're too frequent then you could (theoretically) complain to CS, but you're unlikely to see any reduction in the number. It's odd that you have such a problem in getting through to the Support team though. Evernote's Product Lead is rather active on 'X' if you want to message him there... https://x.com/fedesimio Link to comment
mackid1993 1,257 Posted May 27 Share Posted May 27 @FredJ has this issue, seems like a bug that affects some users. I wish I could reproduce so I could try and help. Link to comment
Level 5* gazumped 12,062 Posted May 27 Level 5* Share Posted May 27 24 minutes ago, mackid1993 said: I wish I could reproduce so I could try and help. I just signed out and then back in again to see where things could go wrong. The only thing I can see is that no-one mentioned the Captcha marathon yet (I needed to make about 6 choices to be approved as human...) if people aren't seeing that at all, maybe pop-up blockers are the issue. Link to comment
mackid1993 1,257 Posted May 27 Share Posted May 27 2 minutes ago, gazumped said: I just signed out and then back in again to see where things could go wrong. The only thing I can see is that no-one mentioned the Captcha marathon yet (I needed to make about 6 choices to be approved as human...) if people aren't seeing that at all, maybe pop-up blockers are the issue. It also redirects to zendesk for a brief moment, it could be a DNS issue. Or a pop up blocker or adblocker. Even a session cookie. Link to comment
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