YankeeDood 1 Posted March 27 Posted March 27 I cannot log in on any device. I have a free account and II get a message saying that I have reached my unsync limit. If can log in from a web browser, but about 5 seconds later it logs me out. 1
0 Susan Abramson 0 Posted March 27 Posted March 27 Same issue here. Can't log in from any device...so checked "my devices" and it said I reached limit. I tried to download app to my new computer and got the pop-up. Tried to revoke (I think we used to be able to have 2 devices, but it seems Web access is counted as a device?) So, I revoked access (and deleted the newly downloaded app) and only kept my mobile and web. Guess what? I can't access on either . Says same "over limit" message. I DID receive email confirming revoked device...yet it was still on my list as active. Now I get message saying I have reached my limit of revoked devices in a year!!! Now I have ZERO access to my files!
0 Level 5 PinkElephant 8,948 Posted March 27 Level 5 Posted March 27 You are beyond the 2 devices limit. Further there is a limit of 2 unsyncs per 30 days. If you already used them, the account locks for 30 days. You can always unlock by subscribing for a month.
0 Susan Abramson 0 Posted March 27 Posted March 27 That is ridiculous. I only kept trying because it wasn't changing anything. I was still unable to log in! Also, I was initially unaware that there was a limit to "revokes" as if I had known, I would have sought other help...but that wasn't readily available. I am happy that you responded to my concern. Do you have another idea that can bypass this issue, as I need access to my info immediately. I don't think it's right that I have to spend $ that I don't have just to access MY info. Basically hijacking my property.
Idea
YankeeDood 1
I cannot log in on any device. I have a free account and II get a message saying that I have reached my unsync limit.
If can log in from a web browser, but about 5 seconds later it logs me out.
3 replies to this idea
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