Any way to get ride of the "new helper tool" pop-up?

[mks199 1]

It pops up several times a day, seemingly randomly. 

I'm running Sonoma 14.4 on a macbook, and and Evernote 10.80.3

Thanks. 

 

[PinkElephant 9,253]

There was another thread where this was claimed.

Finally it showed the Mac was under MDM corporate device management, and the MDM prevented the EN Helper from installing. This needs to be fixed by the supervising IT team.

[mks199 1]

Thanks for this. My machine is indeed under corporate management so will ck w/ them.

[lawson-stone 0]

I have the same problem but no "corporate management" software involved. It's very irritating and has resulting in my not having Evernote launched all the time the way I prefer. Might need to transition to some other software if this can't be resolved.

[Mr_Wizard 1]

I’m having the same incredibly annoying problem. Uninstalling. & reinstalling did not work

[Evan Lerner 0]

This is incredibly annoying, there is no need for more than one update a day.  Unless an Evernote representative joins this discussion it shows that they do not a) Monitor their office discussion groups,  b)Care about feedback.  So, Evernote....where are you?

[sunilsk 0]

This is so much annoying that I've started exploring other alternatives to Evernote. I do not even find a way to disable these updates .  

[rdemariajr 0]

Same issue here... Mac version 10.87.5.  Did a full uninstall and reinstall as suggested by other posts... still get the message multiple times a day.

Nice to see Evernote so active in these Forums, NOT.  And what do we actually pay an annual fee for??   

[FuzzyWuzzy 1]

Exact same issue here, Sonoma 14.5 on a Macbook Pro, Evernote 10.87.6. Almost every time I wake my MacBook, from sleep, I get this popup, sometimes multiple times per day.  It's my personal laptop, no work related accounts or MDM installed.  It's a new laptop (I got it one and a half month ago or so) and I did a fresh install of all apps (no backups were restored).

Initially I had only one account on my MacBook, with Admin rights.  After a few days I created an admin account and switched my initial account (the one under which I also use EN) to a "standard" account.  Looking back now, that's also about the time this popup started to appear. I get it that I need to enter an admin pwd for applying updates under my standard account, but it should not be multiple times per day and not every day.  I just now also setup Evernote under the Admin account as well, to see if this might solve the issue (until the next update...).

Update: I just got the popup window again under my standard account, so setting up Evernote under my Admin account as well did not help

Edited May 19, 2024 by FuzzyWuzzy
Update

[PinkElephant 9,253]

Full uninstall means what ? Using AppCleaner ? Restarted the Mac after that ?

If the update is blocked by MacOS security, it can't install even then. You need to find and solve the underlying problem. Since it is caused by your individual way of setting MacOS up, it's more difficult to solve this than just shelling out a boilerplate solution. Somewhere in settings (usually in security & privacy) you will find the culprit.

[GCorham 0]

Getting the same problem. Sonoma 14.5 on an iMac, Evernote 10.87.6. No corporate software management and this pop-up comes up 8 - 10 times per day. Putting in an Admin ID does not work. I worked with the technicians at Apple to reinstall my Sonoma OS and reinstalled Evernote from scratch. No change, so it's definitely not caused by any "individual ay of setting MacOS up." Has anyone found a solution? 

[PinkElephant 9,253]

You don’t need to copy and paste content from one thread to the next - and it violates forum rules.

Everything has been answered here:

https://discussion.evernote.com/forums/topic/147006-turn-off-auto-update/?do=findComment&comment=740249

[jack-en 1]

Hi everyone! 👋

I know this thread is old, but it’s the top Google result, and we may have found the root cause for the issue.
Could you please check if you’ve installed Evernote as a root-privileged app?
The helper popup error isn’t specific to Evernote—other apps like Slack have encountered similar issues.

To confirm the current owner of your Evernote app, follow these steps:

1. Open the Terminal app and run the following command:

   ls -alh /Applications/ | grep Evernote

2. Look for a line like this in the output:

   drwxr-xr-x@  3 root  staff    96B 21 Nov 00:54 Evernote.app  

   The key detail is the ownership: if the app is owned by root, this is likely the cause of the constant prompts.

How to change it

To resolve the issue, change the ownership of the Evernote app to your user account.

1. Close the Evernote app.

2. Open the Terminal app.

3. Get your current username by running this command:

   whoami

   Let’s assume the output is USER.

4. Ensure your account has sudo permissions, then run the following command:

   sudo chown -R USER:staff /Applications/Evernote.app  

   Replace USER with the output from Step 3. This command will prompt for an admin password.

5. Verify the ownership change by running the first command again:

   ls -alh /Applications/ | grep Evernote  

   This time, the output should look like this:

   drwxr-xr-x@  3 USER  staff    96B 21 Nov 00:54 Evernote.app  

6. Reopen Evernote. The app should now stop prompting you to install the Helper tool.

Please let me know if this applies to your case and resolves the issue as expected 🤞

[PinkElephant 9,253]

Thanks for this finding. My EN app is run by my Mac user (name replaced), which explains why I never see a helper problem arise.

drwxr-xr-x@  3 USERNAME  staff    96B 19 Nov 16:58 Evernote.app

What I don't understand is why Web Clipper seems to be running as root - it is a browser extension, not even a standalone app ?!

drwxr-xr-x@  3 root   wheel    96B 25 Mär  2024 Evernote Web Clipper.app

[jack-en 1]

Hi @PinkElephant,

I’m not entirely sure about the permissions of the Web Clipper app, as they are likely configured based on the Safari app (where the extension operates).
If your Safari installation runs as root, the extension would inherit the same level of permissions.
Keep in mind that browser privileges are not managed by Evernote software.