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Password fail and reset perpetual loop

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I can't log into the desktop app so I try to log into the browser access and it says incorrect password. I reset password and it allows me to rest and access my data. I sign out and it will not let me sign in again but makes me reset my password. App version is 10.77.3. HELP PLEASE

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  • Level 5*

Just to give some credit - it was Support that suggested VPN was my issue,  and mentioned that some VPNs - I use NordVPN - support "split tunnelling";  selected apps can be permanently excluded from the VPN connection.

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This was exactly my problem on my Android Phone - even though the VPN was on my Chromebook for both the webapp and downloaded app it worked fine but NOT on my phone - once I saw the note above about VPN - paused it all worked again - and that protip above about split tunnel - thats the way! (while your there on VPN split tunnel go move those other apps in there that will create brain damage at later date) 

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