ElleEmm 1 Posted February 15 Share Posted February 15 I feel like I’ve entered some kind of clown space. I haven’t been able to use my templates on my desktop, which I rely on, and when I submit a ticket, this is the answer I get. This can’t be serious. Are others experiencing this? You open tickets, only to be told (with no engagement), “sorry, you’re out of luck, bye.” What the actual… Link to comment
Level 5 PinkElephant 8,378 Posted February 15 Level 5 Share Posted February 15 No, I don’t experience this, with regards to templates: Working for me. No idea why it wouldn’t work for you. I would start with a logout / login. Yes, support currently is dysfunctional. Link to comment
ElleEmm 1 Posted February 15 Author Share Posted February 15 I tried all the obvious solutions and scanned the forums, to no avail, which is why I opened a ticket in the first place. i opened a new ticket and this time they followed up right away with requests for more info (which is what I expected the first time). All fingers crossed Link to comment
mackid1993 1,048 Posted February 15 Share Posted February 15 Support is a mess, I would suggest taking a screen recording and sending it to them as proof. Link to comment
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