friendlinzh 1 Posted February 10 Share Posted February 10 i submit a ticket for refund. but no one reply me after 1 month.. omg.. i got scammed? Link to comment
Level 5* gazumped 12,077 Posted February 12 Level 5* Share Posted February 12 You didn't get scammed, but the support team got very busy. If you post your ticket number here we can ask a Forum Admin to look into it for you. Link to comment
friendlinzh 1 Posted February 12 Author Share Posted February 12 i already submit many tickets here https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254678&createdate=2011-10-06&em=friendlinzh%40qq.com&sla=p8b0a7e0e&uid=14498427&un=friendlinzh but it says the ticket system is upgrading, so i can not find the ticket id my evernote account is friendlinzh@qq.com thank you 12 小時前, gazumped說: You didn't get scammed, but the support team got very busy. If you post your ticket number here we can ask a Forum Admin to look into it for you. Link to comment
Level 5* gazumped 12,077 Posted February 13 Level 5* Share Posted February 13 Hi. I think your ticket # is 14498427 - I'll flag it to a Forum Admin for you. Meantime please remove you remail address from the last post - this is a public forum and you may be inviting unwanted contacts. Link to comment
friendlinzh 1 Posted February 15 Author Share Posted February 15 在 2024/2/13 在 AM11點24分, gazumped說: Hi. I think your ticket # is 14498427 - I'll flag it to a Forum Admin for you. Meantime please remove you remail address from the last post - this is a public forum and you may be inviting unwanted contacts. thank you 1 Link to comment
friendlinzh 1 Posted February 18 Author Share Posted February 18 在 2024/2/13 在 AM11點24分, gazumped說: Hi. I think your ticket # is 14498427 - I'll flag it to a Forum Admin for you. Meantime please remove you remail address from the last post - this is a public forum and you may be inviting unwanted contacts. do you know when will the admin reply this ticket Link to comment
Level 5* gazumped 12,077 Posted February 18 Level 5* Share Posted February 18 6 hours ago, friendlinzh said: do you know when will the admin reply this ticket No, sorry - all I can do is send the number to the administrators; they reply direct to the user as soon as they can... Link to comment
nchau09843432 0 Posted February 19 Share Posted February 19 Same here @gazumped I asked 17 days ago to get a refund as I cancelled my subscription a few hours after my card was charged. I have been a paying customer for 11 years. No one has answered so far. Do you know what's the average response time? Link to comment
friendlinzh 1 Posted February 20 Author Share Posted February 20 在 2024/2/18 在 PM5點36分, gazumped說: No, sorry - all I can do is send the number to the administrators; they reply direct to the user as soon as they can... can not find any ticket status here: https://help.evernote.com/hc/en-us/requests it looks like they don't have any customer support Link to comment
Level 5* gazumped 12,077 Posted February 20 Level 5* Share Posted February 20 5 hours ago, nchau09843432 said: Do you know what's the average response time? They were taking 20+ days to respond, but some folks here are complaining about 30+ day delays... I'm sure you will get refunds in due course, but clearly the company has a huge backlog to work through. Just make sure you raised your request through https://help.evernote.com/hc/requests/new using the issue type "Account", and you reply to any emails you receive - even if it is only to say "I've given you all the information I can for my refund". I'll flag this post again for the forum Admins and hope they can help... Link to comment
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