Pankaj Joshi 2 Posted October 21, 2023 Share Posted October 21, 2023 Hi Evernote team, I have been using Evernote since 2013. Day before yesterday I paid annual fee of Rs 2999/- for Personal package offering with unlimited device sync. But evernote on my mobile and iPad are still throwing error and asking to upgrade. I signed out and relogged in multiple times. Waited for more than 24hrs but no luck. Can you please help? Link to comment
Level 5* gazumped 12,075 Posted October 23, 2023 Level 5* Share Posted October 23, 2023 Hi. Can you check with your bank to make sure the payment has gone through? If it has, you'll need to contact Support through https://help.evernote.com/hc/en-us/requests/new?guest=true - use the issue type "Account". (If you paid Apple - please check with them first.) Link to comment
Pankaj Joshi 2 Posted October 31, 2023 Author Share Posted October 31, 2023 Yes i checked, Rs 2999/- amount is paid to Evernote GMBH Zurich CH by HSBC credit card on 20th Oct and processed on 21st Oct. see attached transaction detail. I am really disappointed with this service. Can you rectify this asap? Link to comment
Level 5 PinkElephant 8,838 Posted October 31, 2023 Level 5 Share Posted October 31, 2023 No, we (= fellow users) can’t. You need to go through support. https://help.evernote.com/hc/en-us/requests/new Link to comment
Pankaj Joshi 2 Posted November 7, 2023 Author Share Posted November 7, 2023 Yes i checked, Rs 2999/- amount is paid to Evernote GMBH Zurich CH by HSBC credit card on 20th Oct and processed on 21st Oct. see attached transaction detail. I am really disappointed with this service. Can you rectify this asap? Link to comment
Pankaj Joshi 2 Posted November 7, 2023 Author Share Posted November 7, 2023 I raise a ticket on support https://help.evernote.com/hc/en-us/requests/new but no response. It has been more that two weeks since I raised a ticket and been more than a month I paid 2999/- to Evernote for premium service which I have not been provided yet. i have left with no choice but to go and file a dispute. I have been with evernote since 2013 and sad to see this sort of response after a long association. Link to comment
Level 5* gazumped 12,075 Posted November 7, 2023 Level 5* Share Posted November 7, 2023 4 hours ago, Pankaj Joshi said: I raise a ticket on support https://help.evernote.com/hc/en-us/requests/new but no response. It has been more that two weeks since I raised a ticket and been more than a month I paid 2999/- to Evernote for premium service which I have not been provided yet. i have left with no choice but to go and file a dispute. I have been with evernote since 2013 and sad to see this sort of response after a long association. Hi. What is your ticket number? Link to comment
Pankaj Joshi 2 Posted November 7, 2023 Author Share Posted November 7, 2023 I raise a ticket on support https://help.evernote.com/hc/en-us/requests/new but no response. It has been more that two weeks since I raised a ticket and been more than a month I paid 2999/- to Evernote for premium service which I have not been provided yet. i have left with no choice but to go and file a dispute. I have been with evernote since 2013 and sad to see this sort of response after a long association. Link to comment
Pankaj Joshi 2 Posted November 7, 2023 Author Share Posted November 7, 2023 Ticket number #3774790 Link to comment
Level 5* gazumped 12,075 Posted November 7, 2023 Level 5* Share Posted November 7, 2023 I flagged your details for a Forum Admin to take a look at - hope it helps... Link to comment
Pankaj Joshi 2 Posted November 7, 2023 Author Share Posted November 7, 2023 Thanks for your help. 2 Link to comment
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