How to resolve a data sync error?

[zhengchong0213 0]

I have been sufferring from errors while doing data sync in recent days

Any expert can help me to resolve this issue?

Or anyone let me know how to send a E-mail to Evernote directly? Is there a mail address like support@evermote.com? 

Thanks.

 

-------- error message below--------

Evernote for Windows 6.25.1.9091 (309091) Public
OS: Windows 6.1.7601
User: zhengchong0213@163.com
Memory: 57.5 MB
Video card 1:
    Name:           Intel(R) HD Graphics Family
    Type:           Internal
    Description:    Intel(R) HD Graphics Family
    RAM:            1.8 GB
    Mode:           
    Refresh Rate:   0 Hz
    Driver version: 8.15.10.2266
    Driver date:    2010/12/16 00:00:00
    Availability:   8
Video card 2:
    Name:           NVIDIA GeForce GT 520MX  
    Type:           Integrated RAMDAC
    Description:    NVIDIA GeForce GT 520MX  
    RAM:            1.0 GB
    Mode:           1366 x 768 x 4294967296 colors
    Refresh Rate:   60 Hz
    Driver version: 8.17.12.6883
    Driver date:    2011/06/05 00:00:00
    Availability:   3
Created: 2023/10/10 00:56:05
---
Bootstrap info: loadedDatabase
<bootstrap_info active_profile="Evernote"><profile name="Evernote-China"><settings account_email_domain="m.yinxiang.com" cardscanUrl="https://cscan.yinxiang.com/cardagain" enable_facebook_sharing="0" enable_gift_subscriptions="0" enable_google="0" enable_linkedin_sharing="0" enable_shared_notebooks="1" enable_single_notesharing="0" enable_sponsored_accounts="0" enable_support_tickets="0" enable_twitter_sharing="0" marketing_url="https://www.yinxiang.com" service_host="app.yinxiang.com" support_url="https://help.yinxiang.com/hc/"/></profile><profile name="Evernote"><settings account_email_domain="m.evernote.com" cardscanUrl="https://cscan.evernote.com/cardagain" enable_facebook_sharing="1" enable_gift_subscriptions="1" enable_google="1" enable_linkedin_sharing="1" enable_shared_notebooks="1" enable_single_notesharing="1" enable_sponsored_accounts="1" enable_support_tickets="1" enable_twitter_sharing="1" marketing_url="https://evernote.com" service_host="www.evernote.com" support_url="https://help.evernote.com/hc/"/></profile></bootstrap_info>
---
********
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[6048] Log opened on 2023/10/10 00:34:06 (UTC+8:00), logging level: [INFO   ]

[7408] Log opened on 2023/10/10 00:34:06 (UTC+8:00), logging level: [INFO   ]

00:34:06 [INFO   ] [7408] [8008] Command line: "E:\Evernote\Evernote.exe" 
00:34:06 [INFO   ] [6048] [7884] Command line: "E:\Evernote\Evernote.exe" 

[6048] Log closed on 2023/10/10 00:34:06 (UTC+8:00)

00:34:06 [INFO   ] [7408] [8008] Evernote for Windows 6.25.1.9091 (309091) Public
00:34:06 [INFO   ] [7408] [8008] Client info: Evernote Windows/309091 (zh-CN, DDL); Windows/6.1.1 (Win64);
00:34:06 [INFO   ] [7408] [8008] Common Editor: ce-62.6.10954 (649a49f9a16675da0e44b4fba6f1414cecf6615e)
00:34:06 [INFO   ] [7408] [8008] Bootstrap info: Evernote-China,Evernote[1] (loadedLastUsed)
00:34:10 [INFO   ] [6288] [3460] Starting EvernoteSubprocess.exe : 6288
00:34:16 [INFO   ] [7408] [6524] AutoUpdate: checking for update at: https://update.evernote.com/public/ENWin6/update.xml
00:34:16 [INFO   ] [7408] [8008] Registered session count: 1, last session: 2023/10/10 00:30:00
00:34:16 [INFO   ] [7408] [8008] Opening database: C:\Users\Skywalker\Evernote\Databases\zhengchong0213@163.com.exb
00:34:16 [INFO   ] [1948] [6884] Starting EvernoteSubprocess.exe : 1948
00:34:16 [INFO   ] [5768] [4464] Starting EvernoteSubprocess.exe : 5768
00:34:16 [ERROR  ] [7408] [6524] Unable to send HTTP request: 12029
00:34:18 [INFO   ] [7408] [8008] Bootstrap info: Evernote-China,Evernote[1] (loadedDatabase)
00:34:18 [INFO   ] [7408] [8008] Loaded session count: 0, last session: 2023/10/08 23:15:00
00:34:20 [INFO   ] [7408] [8008] CInAppMessageUpSellImpl::CInAppMessageUpSellImpl: UtilityStoreClient update begin
00:34:22 [ERROR  ] [7408] [8008] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
00:34:22 [INFO   ] [7408] [8008] CInAppMessageUpSellImpl::CInAppMessageUpSellImpl: UtilityStoreClient update complete
00:34:23 [ERROR  ] [7408] [8056] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
00:34:24 [INFO   ] [7408] [8008] Opened database: C:\Users\Skywalker\Evernote\Databases\zhengchong0213@163.com.exb (481 MB Fixed 8.3 GB free)
00:34:24 [INFO   ] [7408] [8008] * email: zhengchong0213@163.com
00:34:24 [INFO   ] [7408] [8008] * user: 5781610
00:34:24 [ERROR  ] [7408] [7732] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
00:34:24 [ERROR  ] [7408] [7732] Utility Store request has failed. Error: 无法连接到 Evernote 服务器
00:34:25 [INFO   ] [6696] [7864] Starting EvernoteSubprocess.exe : 6696
00:34:25 [ERROR  ] [7408] [4480] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
00:34:46 [ERROR  ] [7408] [8008] Unable to load note: uid=4880
00:34:47 [INFO   ] [7408] [7988] Client synchronization started
00:34:47 [INFO   ] [7408] [7160] 0% Loaded updateCount: 19303
00:34:47 [INFO   ] [7408] [7160] Registered session count: 1, last session: 2023/10/10 00:30:00
00:34:47 [INFO   ] [3580] [7056] Starting EvernoteSubprocess.exe : 3580
00:34:48 [ERROR  ] [7408] [7160] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
00:34:48 [INFO   ] [7408] [7988] Client synchronization finished, status: failed
00:34:48 [ERROR  ] [7408] [7988] * error: 无法连接到 Evernote 服务器
00:34:48 [INFO   ] [7408] [7988] * elapsed time: 0s
00:34:50 [ERROR  ] [7408] [6188] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
00:34:50 [ERROR  ] [7408] [6948] Image download failed, error=INTERNET_CANNOT_CONNECT, statusCode=0,  statusText=, url=https://www.evernote.com/shard/s54/user/5781610/photo
00:34:51 [ERROR  ] [7408] [6948] Image download failed, error=INTERNET_CANNOT_CONNECT, statusCode=0,  statusText=, url=https://www.evernote.com/shard/s54/user/5781610/photo
00:34:53 [INFO   ] [7408] [4832] Client synchronization started
00:34:53 [INFO   ] [7408] [3236] 0% Loaded updateCount: 19303
00:34:54 [ERROR  ] [7408] [3236] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
00:34:54 [INFO   ] [7408] [4832] Client synchronization finished, status: failed
00:34:54 [ERROR  ] [7408] [4832] * error: 无法连接到 Evernote 服务器
00:34:54 [INFO   ] [7408] [4832] * elapsed time: 1s
00:34:58 [INFO   ] [6916] [7940] Starting EvernoteSubprocess.exe : 6916
00:34:58 [ERROR  ] [7408] [7480] Failed to retrieve messages from the Communication Engine Client
00:34:58 [ERROR  ] [7408] [7480] * Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
00:34:59 [ERROR  ] [7408] [8056] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
00:35:01 [ERROR  ] [7408] [8008] Failed to get changes from CE uid=0, timed out
00:35:01 [INFO   ] [4752] [7136] Starting EvernoteSubprocess.exe : 4752
00:35:02 [ERROR  ] [7408] [8056] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
00:35:13 [INFO   ] [6152] [5876] Starting EvernoteSubprocess.exe : 6152
00:35:13 [ERROR  ] [7408] [8056] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
00:35:18 [INFO   ] [6700] [3456] Starting EvernoteSubprocess.exe : 6700
00:36:17 [ERROR  ] [7408] [6424] Unable to send HTTP request: 12029
00:36:18 [ERROR  ] [7408] [6424] Unable to send HTTP request: 12029
00:38:45 [INFO   ] [7408] [1644] Client synchronization started
00:38:45 [INFO   ] [7408] [6276] 0% Loaded updateCount: 19303
00:38:46 [ERROR  ] [7408] [6276] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
00:38:46 [INFO   ] [7408] [1644] Client synchronization finished, status: failed
00:38:46 [ERROR  ] [7408] [1644] * error: 无法连接到 Evernote 服务器
00:38:46 [INFO   ] [7408] [1644] * elapsed time: 1s
00:39:19 [INFO   ] [7408] [2872] AutoUpdate: checking for update at: https://update.evernote.com/public/ENWin6/update.xml
00:39:21 [ERROR  ] [7408] [2872] Unable to send HTTP request: 12029
00:43:47 [INFO   ] [7408] [7144] Client synchronization started
00:43:47 [INFO   ] [7408] [7452] 0% Loaded updateCount: 19303
00:43:47 [ERROR  ] [7408] [7452] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
00:43:47 [INFO   ] [7408] [7144] Client synchronization finished, status: failed
00:43:47 [ERROR  ] [7408] [7144] * error: 无法连接到 Evernote 服务器
00:46:23 [INFO   ] [7408] [8008] Registered session count: 1, last session: 2023/10/10 00:45:00
00:46:29 [INFO   ] [7408] [8008] Launching url https://help.evernote.com/hc/?utm_source=evernote_app&utm_medium=windows
00:48:47 [INFO   ] [7408] [5184] Client synchronization started
00:48:47 [INFO   ] [7408] [5208] 0% Loaded updateCount: 19303
00:48:48 [ERROR  ] [7408] [5208] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
00:48:48 [INFO   ] [7408] [5184] Client synchronization finished, status: failed
00:48:48 [ERROR  ] [7408] [5184] * error: 无法连接到 Evernote 服务器
00:48:48 [INFO   ] [7408] [5184] * elapsed time: 0s
00:53:48 [INFO   ] [7408] [3272] Client synchronization started
00:53:48 [INFO   ] [7408] [8116] 0% Loaded updateCount: 19303
00:53:49 [ERROR  ] [7408] [8116] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
00:53:49 [INFO   ] [7408] [3272] Client synchronization finished, status: failed
00:53:49 [ERROR  ] [7408] [3272] * error: 无法连接到 Evernote 服务器
00:53:49 [INFO   ] [7408] [3272] * elapsed time: 1s
 

 

[agsteele 3,056]

There's is no direct support Email. You have to submit a support request from the online support system.

https://help.evernote.com/hc/en-us/requests/new?guest=true

There was a system outage last week and some users have been experiencing sync and login issues since. I see a report that at least since of these issues have been resolved today. Check if things are back to normal and, if not, submit your support request.