kozmo 1 Posted October 5, 2023 Share Posted October 5, 2023 This is madness. can't connect via the MacOS app 10.63.3-mac-ddl-public (20231003171454) Editor: v176.13.0 Service: v1.75.3 © 2019 - 2023 Evernote Corporation. All rights reserved Running MAC OS Sonoma HELP PLEASE no response to service request .. no communication .. absolute sh** poor communication Link to comment
Level 5* gazumped 11,739 Posted October 5, 2023 Level 5* Share Posted October 5, 2023 Hi. If you subscribe, have you tried connecting to Evernote.com in a browser? Have you tried powering your device off and on again? Link to comment
kozmo 1 Posted October 5, 2023 Author Share Posted October 5, 2023 yes.. but need the desktop the web version is very inefficient .. I have rebooted.. powered on and off.. on multiple Macs.. still no luck connecting.. Different internet connections also Link to comment
Level 5* gazumped 11,739 Posted October 5, 2023 Level 5* Share Posted October 5, 2023 Weird. Contact Support for more help - I'm not a Mac user but there may be someone with more experience along shortly... Link to comment
Level 5 PinkElephant 8,242 Posted October 5, 2023 Level 5 Share Posted October 5, 2023 Did it work before ? If you checked on several networks: This speaks for an internal problem with reaching EN. Is the Mac‘s firewall activated ? Was EN blacklisted by accident ? Link to comment
kozmo 1 Posted October 5, 2023 Author Share Posted October 5, 2023 Yes.. working up to yesterday's outage. no firewall issues. I can logon via browsers. just the desktop app.. doesn't seem to want to connect. this appears to be consistent when I attempt to log in from computer A via Internet source. A .. or. internet source B on a completely different WAN/location. I just get the 3 dots .. moving under my user name and it never connects Link to comment
Level 5 PinkElephant 8,242 Posted October 5, 2023 Level 5 Share Posted October 5, 2023 Are you on a free account, or on a subscription ? Link to comment
kozmo 1 Posted October 5, 2023 Author Share Posted October 5, 2023 Subscript and client since 2009 . I did post a dumpster fire picture this morning called it Evernote's tech infrastructure and SDLC process on Twitter. . Perhaps the block is on the other side. .. Very frustrating Link to comment
Level 5 PinkElephant 8,242 Posted October 5, 2023 Level 5 Share Posted October 5, 2023 OK, this means there is no device limit issue. Uninstall the Mac app using AppCleaner, to make sure all residual data will go with it. Restart the Mac. Reinstall the direct download, install, log in. Should work after any inconsistent data was removed. Link to comment
pinkMadness 0 Posted October 6, 2023 Share Posted October 6, 2023 I started facing the same issue. very frustrating. Has there been a fix ? Link to comment
Level 5* gazumped 11,739 Posted October 9, 2023 Level 5* Share Posted October 9, 2023 On 10/6/2023 at 5:43 PM, pinkMadness said: I started facing the same issue. very frustrating. Has there been a fix ? Please share your OS / device / Evernote version and log-in method. (2FA / Google / Evernote) There's no issue that we're aware of - but the Forums are mainly supported by other users, not staff. Link to comment
a8h 0 Posted October 9, 2023 Share Posted October 9, 2023 I'm having the same issue. Constantly seeing this error message (see attached), I'm on Ventura 13.6, Apple Macbook Pro 16-inch M1 Pro 32GB. But my internet connection is fine, as I'm typing and submitting this post on the same device, and am also logged into Evernote on web. I'm a paid user. Link to comment
Level 5* gazumped 11,739 Posted October 10, 2023 Level 5* Share Posted October 10, 2023 19 hours ago, a8h said: I'm having the same issue. Hi. Another Mac user found that a complete uninstall and reinstall helped - I suggested AppCleaner or similar to get all traces, but they seem to have done it manually somehow. It can also make a difference whether you're using the App Store version or the Evernote.com version - so maybe reinstall from Evernote direct if you go that route...? Link to comment
thierry66ch-2 1 Posted October 11, 2023 Share Posted October 11, 2023 Hi ! Same issue... New account created today, PRO subscription. Connection with Google. Tested with Chrome and Edge as default browser. Mac OS 13.5 Link to comment
Level 5* gazumped 11,739 Posted October 13, 2023 Level 5* Share Posted October 13, 2023 On 10/11/2023 at 3:39 PM, thierry66edu said: New account created today, PRO subscription. If you can't login, how did you manage to create a new account? I'm confused... Link to comment
Level 5 PinkElephant 8,242 Posted October 14, 2023 Level 5 Share Posted October 14, 2023 It’s always the same: An app claims internet connection is not possible. Now an internet connection is a chain of devices, and all need to work. We need to find the one that is not working, and then do a debugging. To find the device: Connect the device on which the client is installed through another internet connection. If on a WiFi network, then establish a personal hotspot with your phone. Or move the device (laptop) to a different network. Now working ? => The problem is on the network. Maybe a firewall intervening, or similar. Not working ? Then the problem is likely on the device. Firewall, security software, ad blocker ? Good luck. Link to comment
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