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(Archived) Sync not working today



My sync to the server has been erratic/not working today, there seemed to be one large [5 MB] note that was causing problems earlier in the day.

I deleted that note, and got a successful sync, but now again it is not working - here is log from last sync attempt:

2010-12-27 23:11:16 0xa124e0 [EDAMHTTPClient] INFO: Client name: Evernote Mac/116546 (en-US); MacOS/10.6.5;

2010-12-27 23:11:16 0xa124e0 [ENAppController] INFO: Will look for beta updates.

2010-12-27 23:11:16 0xa124e0 [ENAppController] INFO: Safari clipper plugin version is 116546

2010-12-27 23:11:16 0xa503f0 [ENConnectivityMonitor] DEBUG: Checking reachability...

2010-12-27 23:11:16 0xd89d10 [ENNoteThumbnailManager] INFO: 0 notes need thumbnails

2010-12-27 23:11:16 0xa124e0 [ENQuotaUsageLevelIndicator] DEBUG: -[ENQuotaUsageLevelIndicator generateCachedImages]: 0x13920c90

2010-12-27 23:11:18 0xa49b50 [ENLocalStoreBackgroundHelper] INFO: 0 notes need re-indexing.

2010-12-27 23:11:43 0x18dac630 [ENSyncEngine] INFO: Contacting Evernote server...

2010-12-27 23:11:45 0x18dac630 [ENSyncEngine] INFO: current update count: 7211

2010-12-27 23:11:46 0x18dac630 [ENSyncEngine] INFO: Updating local user info from server

2010-12-27 23:11:46 0x18dac630 [ENSyncEngine] INFO: Upload used from server: 5418883

2010-12-27 23:11:46 0x18dac630 [ENSyncEngine] INFO: Nothing to pull down from server.

2010-12-27 23:11:46 0x18dac630 [ENSyncEngine] INFO: Uploading changes...

2010-12-27 23:11:46 0x18dac630 [ENSyncEngine] INFO: Sending tag changes...

2010-12-27 23:11:46 0x18dac630 [ENSyncEngine] INFO: Sending search changes...

2010-12-27 23:11:47 0x18dac630 [ENSyncEngine] INFO: Sending notebook changes...

2010-12-27 23:11:47 0x18dac630 [ENSyncEngine] INFO: Sending note changes...

2010-12-27 23:11:47 0x18dac630 [ENSyncEngine] INFO: Syncing note 'Sterling Plumbing: Product Compare: Shower Doors: Shower Doors' [d6aa993b-b6f7-477f-945d-58c8c245ec22]

2010-12-27 23:11:49 0x18dac630 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:5,parameter:"Data.bodyHash")

2010-12-27 23:11:49 0x18dac630 [ENAppController] ERROR: 0x95268d24 0x949b1509 0x60b1e 0x17b406 0x17a064 0x1700f9 0x187717 0x9266fbf0 0x9266fba0 0x96bb885d 0x96bb86e2

2010-12-27 23:11:49 0x18dac630 [ENSyncEngine] ERROR: exception updating note 'Sterling Plumbing: Product Compare: Shower Doors: Shower Doors' [guid] on server

2010-12-27 23:11:49 0x18dac630 [ENSyncEngine] ERROR: Sync exception: EDAMUserException(errorCode:5,parameter:"Data.bodyHash")

2010-12-27 23:11:49 0x18dac630 [ENSyncEngine] INFO: Sync complete.

2010-12-27 23:11:49 0xa124e0 [ENQuotaUsageLevelIndicator] DEBUG: -[ENQuotaUsageLevelIndicator generateCachedImages]: 0x13920c90

Do I just need to modify or delete the note it mentions under the "ERROR" lines above?

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Yes, there's a mysterious problem in that note. If you delete it and empty it from the Trash, the sync problem should go away.

We'd be curious to look into this note for debugging purposes. If that's possible, you should File>Export it first, and we can contact you to get a copy.


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OK - I deleted the note listed in the activity report and it then synced up without problems after that.

There is one other note that seems to cause sync to not work - let me know how/where I should send these for your use.


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