Jump to content

Notes don't sync from one device, and are then being deleted when I open evernote on another device.


Recommended Posts

  • Level 5*

Hi.  Are you a subscriber?  If not,  chances are you have exceeded the limit for devices registered to your account which were (presumably) your old tablet and the desktop.  If you can sign into Evernote.com via a browser,  I'd recommend that you check your devices here https://www.evernote.com/Devices.action and revoke access to everything except the web.  You'll be able to add your new tablet when you next log into it - but on the free version your desktop browser access and the tablet will be the only devices allowed..  If you're not allowed to revoke devices,  your options are to wait out a month's suspension or to subscribe to get unlimited devices (and access to Support who are not us).

If that doesn't help,  then please confirm the OS and Evernote version of both devices. 

If you are a subscriber you can contact Support here - https://help.evernote.com/hc/requests/new

Link to comment
1 hour ago, ARTISANKITCHEN said:

I'm signed into my account on a new tablet.  When I create notes on it, they are not showing up on my desktop.  When I open the notebook on my desktop, the note created on the tablet seems to disappear.  

Are you sure you didn't accidentally create a new account on your new tablet instead of logging into your existing account?

Link to comment
  • Level 5*

So a Teams user?  That would have been useful to know up front.  You are aware that there atre TWO accounts with teams?  You (and your two seats) have personal accounts plus 'the business' has its own account.  Are you sure you're looking at the right account to see your notes?

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...