Adam.NY 0 Posted August 7, 2023 Share Posted August 7, 2023 Is there a web form for it or an email? I spent 30min looking for it unsuccessfully. This is simply unbelievable. Link to comment
Level 5 Solution PinkElephant 8,154 Posted August 7, 2023 Level 5 Solution Share Posted August 7, 2023 Looking at the wrong places, maybe ? https://help.evernote.com/hc/en-us/requests/new Access to support is a subscribers feature. Link to comment
wellsjud286 0 Posted February 9 Share Posted February 9 Earlier today I attempted to setup 2-Factor using Google Authenticator and ran into issues with that app. Unfortunately I no longer have my verification code or backup codes and completely stuck between Password resets without verification codes. I'm on the Personal Plan (user since 2012). Ended up creating a second free account just to have access to the forums and to somehow try to locate how to create a ticket and follow their posted remediation steps. Below is my contact info should Evernote Support be able to reach out and help clear up the issue. If you tried all the above steps but are still having issues, please submit a ticket, making sure to include the following information: The email address tied to your Evernote account: jwells@bedroc.com Billing information. Your payment receipts, and if you paid via a Credit Card, please provide its last 4 digits and the Expiration date. Any City/State/Province(s)from which you accessed this account in the last 30 days: Brentwood and Franklin, TN Any device from which you accessed this account in the last 30 days: iPhone and Mac The IP address from which you accessed this account: 68.52.209.8 If you previously used SMS as authentication method, the phone number used to set it up: N/A Link to comment
Level 5 PinkElephant 8,154 Posted February 12 Level 5 Share Posted February 12 Please remove ALL personal information from you posting. You find the editing option top right behind the 3 dots. This is a public forum, know to be harvested by spammers and other evil folk. To solve your problem, contact support as a guest. It can take a while until they will be able to look after your ticket: https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true Link to comment
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