Can’t setup 2FA with authy

[mindlick 0]

Whenever I try to setup 2FA I don’t get the QR setup option but only manually typing/pasting a key. After pasting & typing the key into a new account option on Authy and I try to put in the 6 digit code but it says incorrect code everytime

 

 

[gazumped 11,776]

Evernote was making some changes to 2FA - check through the official procedure here Set up two-step verification and if things still fail,  contact support.

[Federico Simionato 1,031]

Looking into this. 

On 8/5/2023 at 8:06 PM, mindlick said:

I don’t get the QR setup option but only manually typing/pasting a key

This is correct, as you cannot scan a QR code on the same device where you're displaying it.

But obviously pasting & typing the key should work. I'll report back when I discover more.

[WilliamL 658]

On 8/5/2023 at 7:06 PM, mindlick said:

Whenever I try to setup 2FA I don’t get the QR setup option but only manually typing/pasting a key. After pasting & typing the key into a new account option on Authy and I try to put in the 6 digit code but it says incorrect code everytime

 

 

This is the exact same issue I had. The way I resolved it - use another device to set up the 2fa - an iPad or a laptop. Do the set up on that, scan the qr code it generates with your phones chosen Authenticator- will work first time. I don’t think those codes generated on the phone system are working correctly. 

[Federico Simionato 1,031]

We found a bug (it's actually been there since 2013, lol) and fixed it. Now testing, if everything works we'll release the fix tomorrow morning (Italian time). You don't need to update, this is backend-only.

[Federico Simionato 1,031]

Released. Let me know if it works now