Losing Data on Notes (need to open Support ticket)

[Hamburglar 3]

Hi there! I have been losing data on notes recently. For example, I would add maybe 20 lines of text or code, verify that Evernote saved everything, and then when I close/open Evernote I have maybe 3 lines with a random selection of words typed. I have been trying to open a support ticket, but I am not seeing an easy way to do that now (in years past it I remembered it being really easy). Any suggestions on how to open a support ticket? Thanks! 

[agsteele 2,952]

Still assuming you are a subscriber, you could download Evernote to your mobile device and go via the direct support link.

[agsteele 2,952]

Subscribers can open a ticket at: Support Ticket – Evernote Help & Learning

 

[Hamburglar 3]

agsteele, thank you so much for responding sir! So I've actually tried that a few times (and I just tried it again to verify). When I click on that link it redirects me to a page that says "You have logged out of Evernote." I've attached a screenshot. When I click "Log In" I am then redirected to the Evernote Web client after I authenticate. When I again click that link it takes me back to "You have logged out of Evernote." I have tried on a few browsers just to make sure it that wasn't the issue. Thank you for your help! 

[Hamburglar 3]

That's a great idea! That is exactly what I just did. Thank you so much! I'm curious, are you able to create a support ticket via that link? I wanted to see if it's just something unique to my account. I've actually been trying to create a ticket for at least 1 week. 

[MarkML1 0]

agsteele: Having similar issues with Evernote for Windows, notes not updating and losing typed data as hamburglar stated. Also, program is refreshing as if it were a webpage. Support is a joke. I have experienced the same issue hamburglar described, being logged out of Evernote. When I'm able to get off a support request, it is days before a response is received. Eleven year subscriber here. Price is going up but reliability is going down. Airing frustration here.

[vasanthgx 0]

@agsteeleEven I am facing the issue of losing content on an existing note. I am a premium subscriber. I lost part of the content which I had created on 31st July 2023.

Today 1st Aug 2023 , when I visit the note history, and click on the versions for the date 31st July 2023, I am not able to see part of my content that I had created yesterday.

This is the first time I am facing this after the recent update to 10.59.5. I am with the desktop version. 

I have raised the ticket and sent the activity log to the support / help and learning.

[agsteele 2,952]

@Hamburglar I can submit a ticket from within the app on my Android phone. It is an interface native to the app not via the Evernote website.

@MarkML1 I'm sorry for your frustration. As fellow users there's little we can do other than commiserate. Support generally takes around 4 days to respond after an initial automated reply. I'm not sure it is helpful to the recipient to direct frustration to the individual.

[bobbybob 10]

This happens to me as well all the time - more and more recently. I do not open the notes in a "new window", just work with them with the list of notes in the left bar. 

Then I navigate back and forth between notes, and suddenly, daily, what I wrote just minutes ago is deleted / not there when I return to the note I just updated. 

 

Daily Evernote user for more than 10 years, so Im not new in the game.