bensonkoh 2 Posted June 27, 2023 Share Posted June 27, 2023 I have my whole organisation on Evernote Teams and none of us can login with the error "account disabled". Anyone on Teams that has issues? Link to comment
Level 5* gazumped 12,074 Posted June 27, 2023 Level 5* Share Posted June 27, 2023 Hi. We're mostly users here - and relatively few run Teams. Your account Admin should have some Support contacts they can approach, otherwise use https://help.evernote.com/hc/requests/new. Sounds like Evernote think your subscription may have failed - you could check with wherever the payment comes from to make sure it went through. 1 Link to comment
bensonkoh 2 Posted June 27, 2023 Author Share Posted June 27, 2023 It's tough to reach them these days. Wonder why we're running Teams really. Link to comment
Level 5 PinkElephant 8,833 Posted June 27, 2023 Level 5 Share Posted June 27, 2023 The easiest way to support is to use a mobile device that is logged into the account. Then App settings, support, issue ticket. This bypasses the website. The most common reason for a login problem for all users of a Teams account is a payment issue. Maybe the credit card data just needs a renewal of the expiration date, Link to comment
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