(Archived) 2.0 beta 1 won't show main window

[crispinb 8]

I've been running 2.0 b1 happily for some time, but suddenly tonight something has gone awry. I'm not getting a main window at all on starting up, nor if I explicitly try File -> New Evernote Window. All that appears is the menu bar. If I try to create a new note, I get a blank evernote Window with just a toolbar.

Looking through the log, the only unusual thing I can see is the following lines:

2010-12-20 21:59:24 0xa124f0 [ENAppController] ERROR: EXCEPTION: *** -[NSCFArray initWithObjects:count:]: attempt to insert nil object at objects[0]
2010-12-20 21:59:24 0xa124f0 [ENAppController] ERROR: 0x95bbbd24  0x95e37509  0x951af4cf  0x951d6aa3  0x91db1d88  0xdccc6  0xdac97  0x91d64f38  0x91d68864  0x98c868ba  0x98c864e5  0x98e486ee  0x91d6d714  0x91d6d1b3  0x91d519ea  0xdaa92  0x1cf3b5  0x1cfb3f  0x98c5326c  0x98d0d76a  0x98d0d4c0  0x98d0c939  0x98c7772d  0x1afee4  0x98c5326c  0x98d0d76a  0x98d0d4c0  0x98d0c939  0x98c7772d  0xc3a1e  0xc3e09  0x98c5326c  0x98c511f4  0x98c505ed  0x98c504fe  0x98ce01e7  0x98c76f76  0x98edbf88  0xb1bc3  0xba9b2  0xb3167  0xbc708  0x91d5a4df  0x951be793  0x951be19a  0x91d4f384  0x91d5c789  0x98cc3422  0x98cc3332  0x98e1a4ed  0x98e1a10d  0x91d8f7a4  0x91d8f568  0x98024f58  0x98024e57  0x98024d61  0x936ea323  0x98c939ca  0x98c92fce  0x98c55247  0x98c4d2d9

The problem has survived a couple of reboots.

Presumably I'm going to have to remove some or all of my Application Support/Evernote stuff?

[engberg 89]

We've released the full version 2.0:

http://www.evernote.com/about/download/

I'd recommend that you try uninstalling the beta (Quit from the elephant icon in the menu bar first). Then download and install the full release.

If you're still having problems, we may need to help you rebuild your local database by moving away the Evernote directory.

[crispinb 8]

We've released the full version 2.0:

http://www.evernote.com/about/download/

I'd recommend that you try uninstalling the beta (Quit from the elephant icon in the menu bar first). Then download and install the full release.

If you're still having problems, we may need to help you rebuild your local database by moving away the Evernote directory.

Right, I've tried that, firstly just uninstalling the beta and installing the newest release. That resulted in the same blank window. So I shut down Evernote and the helper, moved ~/Library/Application Support/Evernote aside, started Evernote up again and waited for a longish new initial sync. That seemed OK up to a point, but the 'sync finished' dialog only had a 'cancel' button which seemed odd. Still a blank Evernote window at this stage. I then tried quitting Evernote and starting it up again, and was faced with the original problem again (no Evernote main window).

I didn't originally open a support ticket because I was running the beta. Should I do so now or do you just want to continue here?

( Aside: frustrating though this is, it makes me appreciate Evernote's platform breadth all the more. I have a no-doubt-temporarily broken local client, but can still get at some notes I really need this morning via the web app and iPad. )

[engberg 89]

Yes, please open a support inquiry at the bottom of:

https://www.evernote.com/about/contact/support/

We'll definitely want to take a look at the details from your Activity Log (under the Help menu)

[crispinb 8]

OK, thanks. I've opened the inquiry.

[crispinb 8]

Have any other forum readers had this problem with 2.0 (now the release, not the beta)? I'm on day 4 now of having a dead client and would love to hear if anyone here has had a similar issue and managed to fix it.

[mdave 1]

I don't know if this is related. I'm having issues with 2.0 (full release) not taking focus (which may also be messing with dialog boxes from applescripts also not taking focus). I have had private correspondence with another user with this problem.

[crispinb 8]

I don't know if this is related. I'm having issues with 2.0 (full release) not taking focus (which may also be messing with dialog boxes from applescripts also not taking focus). I have had private correspondence with another user with this problem.

Well, my problem (which persisted into a 2.0 full release installation) was fixed by deleting my Evernote prefs, on a suggestion from Dave Engberg. That would be a bit of a drastic step for your issue though, which sounds minor on the face of it. If you're confident you know where all the relevant plist files are, you could always back them up and try it.

[mdave 1]

Thank you very much. I installed 2.0 after completely removing all traces of EN from my library. I could try just the plist files though.