J Lai 0 Posted February 6, 2023 Share Posted February 6, 2023 Hi, I've upgraded my account from Mac store, maybe A.K.A. iTunes. My Mac App worked fine, but iOS App always crash after app opening for three seconds. Link to comment
Level 5* gazumped 12,072 Posted February 6, 2023 Level 5* Share Posted February 6, 2023 Hi. Usual fix - make sure notes are synced from the iOS app; uninstall / restart / reinstall. Link to comment
J Lai 0 Posted February 6, 2023 Author Share Posted February 6, 2023 I've done as you suggested. It still crashed. Maybe the problem is I upgraded from personal account to professional account by Mac subscription. Evernote seems not recognizing the plan I use. By the way, the green button cannot tap. Is this right? Link to comment
Level 5* gazumped 12,072 Posted February 7, 2023 Level 5* Share Posted February 7, 2023 Hmmn. Sorry for that - I don't think the account type affects whether or not it will run on your phone. If you're a subscriber I'd suggest you contact Support on the Mac; I'm not an Apple user, but a colleague or two should be along in a little while and may have some better ideas... Link to comment
Level 5 PinkElephant 8,829 Posted February 7, 2023 Level 5 Share Posted February 7, 2023 This is unusual. No idea about it, if you already made a correct uninstall, including a restart. You can add a forced restart to the procedure, just in case. Else contact support. Link to comment
Solution J Lai 0 Posted February 7, 2023 Author Solution Share Posted February 7, 2023 I found a way to login by raw account, not binding with google or apple accidentally. Or Because I contacted by AppStore. I'm not sure. After I logined, it renewed database. Then Problem resolved. Link to comment
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