Two-factor authentication setup not working

[danbabelnick 1]

Hi

When I enter my phone number to set up 2FA I continually get the error "Internal error, please try again".

I read in another post it could be related to the SMS provider.

Any update regarding this?

Thank you.

 

[PinkElephant 5,529]

There was as far as I remember nothing reported in the forum about it.

Here is the help article about setting up 2 FA. The last position in the FAQ list contains a link to support.:

https://help.evernote.com/hc/en-us/articles/208314238

[Victor81 0]

Hi, I'm having the same problem. 

"Internal error" when trying to add my phone number. 

I clicket the wrong button a few times forst "Cancel configuratin" (becaus the site jumps on mobile phone when text ppad opens), and nowI get the error every time. 

[DBBC83 0]

I'm encountering the same problem. Any suggestions would be appreciated. I'll open a support ticket in the meantime.

thanks.

[EPDL 0]

I have the same problem. "Internal error" when trying to add my phone number. I waited a few days to see if it would get fixed but to no avail. I used to have 2-factor for Evernote with no issues, but had to remove it temporarily to add a new phone and now can't turn it back on. When will we get a resolution for this??

[DBBC83 0]

After opening a private browser window and also clearing Evernote items from the browser cache (MacOS 13.1/Safari) I was able to setup 2FA. Not sure if it was due to the browser cache or something just happened to change on the server side.  Good luck.

[thomaskarlhofmann 0]

I have the same problem. They want to force me to upgrade before I can get email support. Really? Why does no one from Evernote give a propriate answer?