danbabelnick 1 Posted December 29, 2022 Posted December 29, 2022 Hi When I enter my phone number to set up 2FA I continually get the error "Internal error, please try again". I read in another post it could be related to the SMS provider. Any update regarding this? Thank you. 1
0 Level 5 PinkElephant 9,253 Posted December 29, 2022 Level 5 Posted December 29, 2022 There was as far as I remember nothing reported in the forum about it. Here is the help article about setting up 2 FA. The last position in the FAQ list contains a link to support.: https://help.evernote.com/hc/en-us/articles/208314238
0 Victor81 0 Posted January 7, 2023 Posted January 7, 2023 Hi, I'm having the same problem. "Internal error" when trying to add my phone number. I clicket the wrong button a few times forst "Cancel configuratin" (becaus the site jumps on mobile phone when text ppad opens), and nowI get the error every time.
0 DBBC83 0 Posted January 7, 2023 Posted January 7, 2023 I'm encountering the same problem. Any suggestions would be appreciated. I'll open a support ticket in the meantime. thanks.
0 EPDL 0 Posted January 9, 2023 Posted January 9, 2023 I have the same problem. "Internal error" when trying to add my phone number. I waited a few days to see if it would get fixed but to no avail. I used to have 2-factor for Evernote with no issues, but had to remove it temporarily to add a new phone and now can't turn it back on. When will we get a resolution for this??
0 DBBC83 0 Posted January 12, 2023 Posted January 12, 2023 After opening a private browser window and also clearing Evernote items from the browser cache (MacOS 13.1/Safari) I was able to setup 2FA. Not sure if it was due to the browser cache or something just happened to change on the server side. Good luck.
0 thomaskarlhofmann 0 Posted February 11, 2023 Posted February 11, 2023 I have the same problem. They want to force me to upgrade before I can get email support. Really? Why does no one from Evernote give a propriate answer?
Idea
danbabelnick 1
Hi
When I enter my phone number to set up 2FA I continually get the error "Internal error, please try again".
I read in another post it could be related to the SMS provider.
Any update regarding this?
Thank you.
6 replies to this idea
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