Please Help All Notes Have Been Removed

[Itsjuslin 0]

New on forum but desperately need help/advice. Opened my account this week and everything was gone. I am in dire need of having it restored but cannot contact customer service and phone nbrs no longer in service. 

[PinkElephant 8,117]

You likely logged into a new account instead of entering the existing one. It is pretty easy to create a new account when you make a typo in the user name.

Log out of wherever you have entered, close the app. Open it again and now make sure you enter the correctly spelled user name.

[Itsjuslin 0]

I never logout of Evernote so it had to be the same account. I just don't know what to do since I can't get in touch with Evernote.

[PinkElephant 8,117]

You don't tell on which device / client.

You don't tell anything about your use around the "vanishing", just the result.

You posted 3 lines of text until now, most of it not usable to serve as an input on the facts.

Sorry, no further action until you start to deliver.

[Itsjuslin 0]

The problem exists on my Android Samsung S20 cell and my Dell Notebook using Microsoft. I use my cell mostly and update Evernote every other day. So one day everything was there and then 2 days later everything was gone, all notebooks and all notes.

 

[Itsjuslin 0]

I just found a msg under forum Evernote for Android Issues (Versions 10.0 and above) entitled Android Thinks I'm A New User Sept 28 by SCLOUGHLEY that describes something that happened to me prior to losing all my data.

[PinkElephant 8,117]

You likely simply made a small error on logging in. Instead of going to your account, you accidentally created a new one.

Try to log in again, make sure you type the user name correctly.

We have had NO case of a lost account here in the forum as far as I can remember. It always came back to this login thing.

Case you checked, and it still does not work, come back here.

[Boot17 1,452]

1 hour ago, PinkElephant said:

It always came back to this login thing

This right here @Itsjuslin.

People will say their data just disappeared, when what has happened is that either (1) they accidentally created a new account and signed in to that or (2) they have a freemium subscription and they've exceeded the amount of devices (just two) they are allowed to use.

[Itsjuslin 0]

I signed into my old account and still no notes. I only have two devices, my phone and a notebook. Could my account have been hacked ?

 

[PinkElephant 8,117]

Could, but unlikely.

Log out, log back in manually. Make sure there is no typo in the user name.