Simon-winch 0 Posted August 2, 2022 Share Posted August 2, 2022 Often times when I use Evernote between my phone and my desktop the note in question will be duplicated once, if not many times. This is annoying and even more so because when I try to delete the duplicated note it often just leaves a blank page in my list of notes that I can't remove. See the attached photo. I can't do anything to that blank note. Does anyone know why this is happening or have any ideas on how to get rid of these blank notes that are cluttering my Evernote app? Link to comment
Level 5 PinkElephant 8,737 Posted August 2, 2022 Level 5 Share Posted August 2, 2022 Probably your local database on the Windows client got corrupted by all the duplication and deleting action. To rebuild it from the server you can use this procedure: Go to File > Sign Out [name] from the menu bar. Select the "Remove my Evernote data from this device" option, then click Sign out. Restart your computer. Sign back in to Evernote. Keep the app open while it downloads your notes from the server. Link to comment
Sean Ackley 0 Posted August 3, 2022 Share Posted August 3, 2022 (edited) As a loyal user of Evernote, I deleted notes in the web-app, then re-started Evernote Mac and its still giving me the green swirling icon of death. To now go back and require to remove trash, cache and re-load Evernote completely seems total overkill. Seriously cannot just find the old notes in local cache, determine they were already deleted from the online database and purge them? Or at least offer the ability to move them or delete them manually? This is sledge-hammer approach, and not something that should be required of an application that is literally designed to keep multiple copies of its application updated from the online site. "Keep the app open while it downloads your notes from the server." right. So I have a decade of files, spanning gigs and gigs of data. For something as simple as syncing cache, this is dumb. Please present a better option to delete local cache. Edited August 3, 2022 by Sean Ackley another thought Link to comment
Harriman 2 Posted August 4, 2022 Share Posted August 4, 2022 I agree with Sean. I have over a decade of notes. Why can't we just rebuild the local database? Link to comment
Level 5 PinkElephant 8,737 Posted August 4, 2022 Level 5 Share Posted August 4, 2022 What do you mean the procedure I posted does ? Exactly, rebuild the local database. If it is a large database, it will take a while until you got it all back on your disk. Don‘t like it ? Don’t use it, nobody forces you. Watch the beach ball spinning, think about the great hours on the beach, why not. You came her for advise, you got it. If you want something official, ask support. If you don’t like what you get here, you could skip the forum and always ask support right away, if I think about it. We in the forum are other users, helping you pro bono. Thanks for nothing. Link to comment
PSB1 0 Posted September 16, 2023 Share Posted September 16, 2023 I was having the same issue, I searched for a solution and found this post. I followed the process defined by PinkElephant and it worked perfectly. I had no intention of adding a comment until I read the responses from those PinkElephant tried to help. PinkElephant, your response was perfect and succinct. I get that everyone wants all software to work perfectly but why do they crucify those with no control over the issue - the preverbal "kill the messenger"? You are taking time out of your day, and at no cost, to help the community. I just wanted to express my appreciation. You solution worked. Thanks Link to comment
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