I was having the same issue, I searched for a solution and found this post. I followed the process defined by PinkElephant and it worked perfectly. I had no intention of adding a comment until I read the responses from those PinkElephant tried to help.
PinkElephant, your response was perfect and succinct. I get that everyone wants all software to work perfectly but why do they crucify those with no control over the issue - the preverbal "kill the messenger"? You are taking time out of your day, and at no cost, to help the community. I just wanted to express my appreciation. You solution worked. Thanks