Notes on phone not saving!

[Kerkkerk 1]

None of the notes I make on my smartphone (galazy z flip 3) are being saved. So evernote is not usable. 

This issue started about 4 days ago. When i create a new note in the app the saving icon is gray (see screenshot). I tried reinstalling the app and updating and restarting my phone, doesnt fix it. Anyone knows a solution?

its weird that notes i make on desktop do get saved and synced to my phone. I can just not save any new notes on my phone anymore.

I was making quick notes with the widget but they also don't save. So I've lost quite a few notes because of that. Hope it can be fixed. Now using another note app but would like to continue with evernote.

[PinkElephant 8,115]

Did you erase the app data and cache when you uninstalled ?

It looks as if there is a snipped of corrupted data somewhere saved, which is still blocking the normal function of the app.

After erasing all data related to EN, and with EN uninstalled, switch the phone completely off once, to reboot the internal memory.

[ghengis 1]

Exact same problem here. Starting about 2 days ago, I am unable to save Evernote notes on my Android device. Yesterday I deleted the app and reinstalled it, and then it seemed to be fixed, but I just tried it again now and the save button is greyed out. Application is now not usable as a simple note-taking device.

[Kerkkerk 1]

@PinkElephant I now did as you said: removed cache & data, deleted app, turned phone completely off. Than reinstalled the app. Still the problem persists.

Hope someone has another solution.

[PinkElephant 8,115]

If on a subscription, try support.

[Kerkkerk 1]

I'm not on a subscription and will not subscribe unless I get a working app haha

[PinkElephant 8,115]

The „haha“ is no motivation to help you any further. The forum is user2user, and we are free whom to help - and whom to ignore.

You just made it to category 2, at least for me. Good luck …

[ghengis 1]

Problem is persisting and is preventing usage of Evernote. I find that if I delete Evernote, then re-install, it works for a while, Iike I make a new new notes, but then if I come back later, or the next day, the problem re-appears and the checkmark "save button" is greyed out. 

[PinkElephant 8,115]

Contact support (on tech issues subscribers only):

https://help.evernote.com/hc/en-us/requests/new

[Kerkkerk 1]

@PinkElephantthe 'haha' was not meant against you, I'm glad you offer help. I was laughing at Evernote for making support a paid feature, expecting me to pay when the app is broken. That seemed strange to me. 

[PinkElephant 8,115]

Very simple - real support is done by real people, and real people get real wages.

So it is give and take …

[Kerkkerk 1]

@Evernote support if you read this, I'd gladly pay for your app if it works. But you can't expect people to upgrade to get support for a broken app. 

[Kerkkerk 1]

I've found the fix on an older post on this forum!

- from the web version change the default notebook to another

- close and reopen evernote Android, now you can save with success!

- from web version change default notebook to preferred

If you delete the data of the app, you have to repeat steps above. 

The little problem that persists is that you see more than one 'default notebook' under notebooks, thats's only grafical issue, app works normally.