John22 0 Posted March 14, 2022 Share Posted March 14, 2022 Hello, I've been able to open files in a shared Evernote until today. It was working Friday. I'm using the desktop version and can see all the files/documents on the left hand side, but when I try to open them an hour glass icon appears for about two seconds, disappears and nothing happens. I can right click on any document, export it and all the data is intact, but why do I have to do this? What happened? I already closed the program and reopened it and rebooted my PC. The other person I share the Evernote with has ZERO issues. They have access to everything Any help you be appreciated! Link to comment
Level 5 PinkElephant 8,773 Posted March 15, 2022 Level 5 Share Posted March 15, 2022 And you use ... ? The web client. The installed client, desktop, on a PC/Mac. The mobile client on iOS/Andfroid, on a phone, on tablet ... The version number xx.xx. You updated the OS / The client / didn't touch anything ... You want answers, or playing Q&A games ? Link to comment
John22 0 Posted March 15, 2022 Author Share Posted March 15, 2022 12 hours ago, PinkElephant said: And you use ... ? The web client. The installed client, desktop, on a PC/Mac. The mobile client on iOS/Andfroid, on a phone, on tablet ... The version number xx.xx. You updated the OS / The client / didn't touch anything ... You want answers, or playing Q&A games ? Desktop version, win 10 Version 10.32.4 Win10 and Evernote are up-to-date. Was working last Friday, came in Monday to this issue. I didn't change anything on my PC or program Link to comment
Evernote Expert agsteele 3,059 Posted March 15, 2022 Evernote Expert Share Posted March 15, 2022 Is this a paid account of Free. If Free, it is possible that Evernote believes that you have more than two devices connected in which case the spinning hour glass can be an indication of this issue. It could also be that your local data has become corrupted. I would try File | Sign Out | Remove data from the device then log back in and see if that fixes things. It might be wise that your colleague Quits Evernote while you rebuild your data. Link to comment
John22 0 Posted March 15, 2022 Author Share Posted March 15, 2022 59 minutes ago, agsteele said: Is this a paid account of Free. If Free, it is possible that Evernote believes that you have more than two devices connected in which case the spinning hour glass can be an indication of this issue. It could also be that your local data has become corrupted. I would try File | Sign Out | Remove data from the device then log back in and see if that fixes things. It might be wise that your colleague Quits Evernote while you rebuild your data. Thanks for the suggestions agsteele! It is the free version and I have nothing else to go on so I'll try it. I'll let you know the outcome. Link to comment
Level 5 PinkElephant 8,773 Posted March 19, 2022 Level 5 Share Posted March 19, 2022 Did you check the devices tab in settings already ? It may be you know you have only 2 devices, but EN may think there are more. In this case you need to unsync the excess devices to get back within the Free accounts limits. Link to comment
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