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CRASH every time when recording on MacOS Monterey


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Every time I try to record in Evernote Legacy (17.14.1) running on MacOS Monterey (12.1), Evernote crashes EVERY TIME.  It is impossible to record in Evernote after upgrading to Monterey.  

My son (Rich Warwick) was an Ex-Evernote executive and was debugging the problem.  I'm 94 years old, so I'm not as sharp as I was before.  His email is RMWarwick@Gmail.com.

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process:               Evernote [1397]
Path:                  /Applications/Evernote Legacy.app/Contents/MacOS/Evernote
Identifier:            com.evernote.Evernote
Version:               7.14.1 (458325)
Code Type:             X86-64 (Native)
Parent Process:        launchd [1]
User ID:               501

Date/Time:             2021-12-27 17:17:22.4973 -0600
OS Version:            macOS 12.1 (21C52)
Report Version:        12
Bridge OS Version:     6.1 (19P647)
Anonymous UUID:        54A8A707-A49A-3193-1EAB-9B07F036BEDF

Sleep/Wake UUID:       A381F70D-211A-41E9-8121-C6E0DFD27574

Time Awake Since Boot: 1800 seconds
Time Since Wake:       1072 seconds

System Integrity Protection: enabled

Crashed Thread:        12  Dispatch queue: com.apple.root.default-qos

Exception Type:        EXC_CRASH (SIGKILL)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    Namespace TCC, Code 0 
This app has crashed because it attempted to access privacy-sensitive data without a usage description. The app's Info.plist must contain an com.apple.security.device.audio-input key with a string value explaining to the user how the app uses this data.

Application Specific Information:
ERROR: png: 0x7fb27b3bcc00    png_info: 0x7fb280f04770


Thread 0:: JavaScriptCore bmalloc scavenger
0   libsystem_kernel.dylib                0x7ff80b401506 __psynch_cvwait + 10
1   libsystem_pthread.dylib               0x7ff80b43ba69 _pthread_cond_wait + 1224
2   libc++.1.dylib                        0x7ff80b39aec2 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
3   JavaScriptCore                        0x7ff824b42885 void std::__1::condition_variable_any::wait<std::__1::unique_lock<bmalloc::Mutex> >(std::__1::unique_lock<bmalloc::Mutex>&) + 85
4   JavaScriptCore                        0x7ff824b4702b bmalloc::Scavenger::threadRunLoop() + 443
5   JavaScriptCore                        0x7ff824b46b59 bmalloc::Scavenger::threadEntryPoint(bmalloc::Scavenger*) + 9
6   JavaScriptCore                        0x7ff824b48207 void* std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct> >, void (*)(bmalloc::Scavenger*), bmalloc::Scavenger*> >(void*) + 39
7   libsystem_pthread.dylib               0x7ff80b43b4f4 _pthread_start + 125
8   libsystem_pthread.dylib               0x7ff80b43700f thread_start + 15

Thread 1:
0   libsystem_kernel.dylib                0x7ff80b3feaba mach_msg_trap + 10
1   libsystem_kernel.dylib                0x7ff80b3fee2b mach_msg + 59
2   Evernote                                 0x10c438d34 0x10bd9e000 + 6925620
3   libsystem_pthread.dylib               0x7ff80b43b4f4 _pthread_start + 125
4   libsystem_pthread.dylib               0x7ff80b43700f thread_start + 15

Thread 2:: conn
0   libsystem_kernel.dylib                0x7ff80b3feaba mach_msg_trap + 10
1   libsystem_kernel.dylib                0x7ff80b3fee2b mach_msg + 59
2   CoreFoundation                        0x7ff80b502af2 __CFRunLoopServiceMachPort + 319
3   CoreFoundation                        0x7ff80b5011cb __CFRunLoopRun + 1325
4   CoreFoundation                        0x7ff80b5005dd CFRunLoopRunSpecific + 563
5   Foundation                            0x7ff80c36765e -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 216
6   Evernote                                 0x10be7461a 0x10bd9e000 + 878106
7   Evernote                                 0x10bff7efb 0x10bd9e000 + 2465531
8   Foundation                            0x7ff80c3602c9 __NSThread__start__ + 1025
9   libsystem_pthread.dylib               0x7ff80b43b4f4 _pthread_start + 125
10  libsystem_pthread.dylib               0x7ff80b43700f thread_start + 15

Thread 3:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib                0x7ff80b3feaba mach_msg_trap + 10
1   libsystem_kernel.dylib                0x7ff80b3fee2b mach_msg + 59
2   CoreFoundation                        0x7ff80b502af2 __CFRunLoopServiceMachPort + 319
3   CoreFoundation                        0x7ff80b5011cb __CFRunLoopRun + 1325
4   CoreFoundation                        0x7ff80b5005dd CFRunLoopRunSpecific + 563
5   CFNetwork                             0x7ff8100fa58e 0x7ff80feab000 + 2422158
6   Foundation                            0x7ff80c3602c9 __NSThread__start__ + 1025
7   libsystem_pthread.dylib               0x7ff80b43b4f4 _pthread_start + 125
8   libsystem_pthread.dylib               0x7ff80b43700f thread_start + 15

Thread 4:: ukfw
0   libsystem_kernel.dylib                0x7ff80b40345e kevent + 10
1   Evernote                                 0x10beeb16a 0x10bd9e000 + 1364330
2   Evernote                                 0x10bff7efb 0x10bd9e000 + 2465531
3   Foundation                            0x7ff80c3602c9 __NSThread__start__ + 1025
4   libsystem_pthread.dylib               0x7ff80b43b4f4 _pthread_start + 125
5   libsystem_pthread.dylib               0x7ff80b43700f thread_start + 15

Thread 5:: com.apple.coreanimation.render-server
0   libsystem_kernel.dylib                0x7ff80b3feaba mach_msg_trap + 10
1   libsystem_kernel.dylib                0x7ff80b3fee2b mach_msg + 59
2   QuartzCore                            0x7ff8125bd616 CA::Render::Server::server_thread(void*) + 493
3   QuartzCore                            0x7ff8125bd419 thread_fun(void*) + 25
4   libsystem_pthread.dylib               0x7ff80b43b4f4 _pthread_start + 125
5   libsystem_pthread.dylib               0x7ff80b43700f thread_start + 15

Thread 6:: ukfw
0   libsystem_kernel.dylib                0x7ff80b40345e kevent + 10
1   Evernote                                 0x10beeb16a 0x10bd9e000 + 1364330
2   Evernote                                 0x10bff7efb 0x10bd9e000 + 2465531
3   Foundation                            0x7ff80c3602c9 __NSThread__start__ + 1025
4   libsystem_pthread.dylib               0x7ff80b43b4f4 _pthread_start + 125
5   libsystem_pthread.dylib               0x7ff80b43700f thread_start + 15

Thread 7:: com.apple.NSEventThread
0   libsystem_kernel.dylib                0x7ff80b3feaba mach_msg_trap + 10
1   libsystem_kernel.dylib                0x7ff80b3fee2b mach_msg + 59
2   CoreFoundation                        0x7ff80b502af2 __CFRunLoopServiceMachPort + 319
3   CoreFoundation                        0x7ff80b5011cb __CFRunLoopRun + 1325
4   CoreFoundation                        0x7ff80b5005dd CFRunLoopRunSpecific + 563
5   AppKit                                0x7ff80e09dd98 _NSEventThread + 132
6   libsystem_pthread.dylib               0x7ff80b43b4f4 _pthread_start + 125
7   libsystem_pthread.dylib               0x7ff80b43700f thread_start + 15

Thread 8:: com.apple.CFNetwork.CustomProtocols
0   libsystem_kernel.dylib                0x7ff80b3feaba mach_msg_trap + 10
1   libsystem_kernel.dylib                0x7ff80b3fee2b mach_msg + 59
2   CoreFoundation                        0x7ff80b502af2 __CFRunLoopServiceMachPort + 319
3   CoreFoundation                        0x7ff80b5011cb __CFRunLoopRun + 1325
4   CoreFoundation                        0x7ff80b5005dd CFRunLoopRunSpecific + 563
5   CFNetwork                             0x7ff8100fa58e 0x7ff80feab000 + 2422158
6   Foundation                            0x7ff80c3602c9 __NSThread__start__ + 1025
7   libsystem_pthread.dylib               0x7ff80b43b4f4 _pthread_start + 125
8   libsystem_pthread.dylib               0x7ff80b43700f thread_start + 15

Thread 9:: LocalStorage
0   libsystem_kernel.dylib                0x7ff80b401506 __psynch_cvwait + 10
1   libsystem_pthread.dylib               0x7ff80b43ba69 _pthread_cond_wait + 1224
2   JavaScriptCore                        0x7ff824ac74f8 WTF::ParkingLot::parkConditionallyImpl(void const*, WTF::ScopedLambda<bool ()> const&, WTF::ScopedLambda<void ()> const&, WTF::TimeWithDynamicClockType const&) + 3784
3   WebKitLegacy                          0x7ff821d22dca bool WTF::Condition::waitUntilUnchecked<WTF::Lock>(WTF::Lock&, WTF::TimeWithDynamicClockType const&) + 154
4   WebKitLegacy                          0x7ff821d265cb WebCore::StorageThread::threadEntryPoint() + 267
5   JavaScriptCore                        0x7ff824ae904a WTF::Thread::entryPoint(WTF::Thread::NewThreadContext*) + 154
6   JavaScriptCore                        0x7ff82394cd59 WTF::wtfThreadEntryPoint(void*) + 9
7   libsystem_pthread.dylib               0x7ff80b43b4f4 _pthread_start + 125
8   libsystem_pthread.dylib               0x7ff80b43700f thread_start + 15

Thread 10:: com.apple.CFStream.LegacyThread
0   libsystem_kernel.dylib                0x7ff80b3feaba mach_msg_trap + 10
1   libsystem_kernel.dylib                0x7ff80b3fee2b mach_msg + 59
2   CoreFoundation                        0x7ff80b502af2 __CFRunLoopServiceMachPort + 319
3   CoreFoundation                        0x7ff80b5011cb __CFRunLoopRun + 1325
4   CoreFoundation                        0x7ff80b5005dd CFRunLoopRunSpecific + 563
5   CoreFoundation                        0x7ff80b57e2e4 _legacyStreamRunLoop_workThread + 251
6   libsystem_pthread.dylib               0x7ff80b43b4f4 _pthread_start + 125
7   libsystem_pthread.dylib               0x7ff80b43700f thread_start + 15

Thread 11:: IndexedDB Serialization
0   libsystem_kernel.dylib                0x7ff80b401506 __psynch_cvwait + 10
1   libsystem_pthread.dylib               0x7ff80b43ba69 _pthread_cond_wait + 1224
2   JavaScriptCore                        0x7ff824ac74f8 WTF::ParkingLot::parkConditionallyImpl(void const*, WTF::ScopedLambda<bool ()> const&, WTF::ScopedLambda<void ()> const&, WTF::TimeWithDynamicClockType const&) + 3784
3   WebCore                               0x7ff90c9f64ea bool WTF::Condition::waitUntilUnchecked<WTF::Lock>(WTF::Lock&, WTF::TimeWithDynamicClockType const&) + 154
4   WebCore                               0x7ff90d6e5042 WTF::Detail::CallableWrapper<WebCore::callOnIDBSerializationThreadAndWait(WTF::Function<void (JSC::JSGlobalObject&)>&&)::$_4::operator()() const::'lambda'(), void>::call() + 834
5   JavaScriptCore                        0x7ff824ae904a WTF::Thread::entryPoint(WTF::Thread::NewThreadContext*) + 154
6   JavaScriptCore                        0x7ff82394cd59 WTF::wtfThreadEntryPoint(void*) + 9
7   libsystem_pthread.dylib               0x7ff80b43b4f4 _pthread_start + 125
8   libsystem_pthread.dylib               0x7ff80b43700f thread_start + 15

Thread 12 Crashed::  Dispatch queue: com.apple.root.default-qos
0   libsystem_kernel.dylib                0x7ff80b4067ca __terminate_with_payload + 10
1   libsystem_kernel.dylib                0x7ff80b4238ba abort_with_payload_wrapper_internal + 119
2   libsystem_kernel.dylib                0x7ff80b4238c5 abort_with_payload + 9
3   TCC                                   0x7ff8103c05c2 __TCC_CRASHING_DUE_TO_PRIVACY_VIOLATION__ + 142
4   TCC                                   0x7ff8103c0d2b __TCCAccessRequest_block_invoke.134 + 498
5   TCC                                   0x7ff8103be825 __tccd_send_message_block_invoke + 594
6   libxpc.dylib                          0x7ff80b1816d5 _xpc_connection_reply_callout + 36
7   libxpc.dylib                          0x7ff80b18165d _xpc_connection_call_reply_async + 69
8   libdispatch.dylib                     0x7ff80b284d2f _dispatch_client_callout3 + 8
9   libdispatch.dylib                     0x7ff80b29ee5e _dispatch_mach_msg_async_reply_invoke + 383
10  libdispatch.dylib                     0x7ff80b2951b4 _dispatch_kevent_worker_thread + 1554
11  libsystem_pthread.dylib               0x7ff80b4380bc _pthread_wqthread + 398
12  libsystem_pthread.dylib               0x7ff80b436ffb start_wqthread + 15

Thread 13:
0   libsystem_pthread.dylib               0x7ff80b436fec start_wqthread + 0

Thread 14:
0   libsystem_pthread.dylib               0x7ff80b436fec start_wqthread + 0

Thread 15:
0   libsystem_pthread.dylib               0x7ff80b436fec start_wqthread + 0

Thread 16:
0   libsystem_pthread.dylib               0x7ff80b436fec start_wqthread + 0

Thread 17:: Heap Helper Thread
0   libsystem_kernel.dylib                0x7ff80b401506 __psynch_cvwait + 10
1   libsystem_pthread.dylib               0x7ff80b43ba69 _pthread_cond_wait + 1224
2   JavaScriptCore                        0x7ff824ac7437 WTF::ParkingLot::parkConditionallyImpl(void const*, WTF::ScopedLambda<bool ()> const&, WTF::ScopedLambda<void ()> const&, WTF::TimeWithDynamicClockType const&) + 3591
3   JavaScriptCore                        0x7ff8242878ca bool WTF::Condition::waitUntilUnchecked<WTF::Lock>(WTF::Lock&, WTF::TimeWithDynamicClockType const&) + 154
4   JavaScriptCore                        0x7ff824a9957b WTF::Detail::CallableWrapper<WTF::AutomaticThread::start(WTF::AbstractLocker const&)::$_0, void>::call() + 379
5   JavaScriptCore                        0x7ff824ae904a WTF::Thread::entryPoint(WTF::Thread::NewThreadContext*) + 154
6   JavaScriptCore                        0x7ff82394cd59 WTF::wtfThreadEntryPoint(void*) + 9
7   libsystem_pthread.dylib               0x7ff80b43b4f4 _pthread_start + 125
8   libsystem_pthread.dylib               0x7ff80b43700f thread_start + 15

Thread 18:: Heap Helper Thread
0   libsystem_kernel.dylib                0x7ff80b401506 __psynch_cvwait + 10
1   libsystem_pthread.dylib               0x7ff80b43ba69 _pthread_cond_wait + 1224
2   JavaScriptCore                        0x7ff824ac7437 WTF::ParkingLot::parkConditionallyImpl(void const*, WTF::ScopedLambda<bool ()> const&, WTF::ScopedLambda<void ()> const&, WTF::TimeWithDynamicClockType const&) + 3591
3   JavaScriptCore                        0x7ff8242878ca bool WTF::Condition::waitUntilUnchecked<WTF::Lock>(WTF::Lock&, WTF::TimeWithDynamicClockType const&) + 154
4   JavaScriptCore                        0x7ff824a9957b WTF::Detail::CallableWrapper<WTF::AutomaticThread::start(WTF::AbstractLocker const&)::$_0, void>::call() + 379
5   JavaScriptCore                        0x7ff824ae904a WTF::Thread::entryPoint(WTF::Thread::NewThreadContext*) + 154
6   JavaScriptCore                        0x7ff82394cd59 WTF::wtfThreadEntryPoint(void*) + 9
7   libsystem_pthread.dylib               0x7ff80b43b4f4 _pthread_start + 125
8   libsystem_pthread.dylib               0x7ff80b43700f thread_start + 15


Thread 12 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x0000000000000200  rcx: 0x000070000d2db648  rdx: 0x0000000000000000
  rdi: 0x0000000000000575  rsi: 0x000000000000000b  rbp: 0x000070000d2db690  rsp: 0x000070000d2db648
   r8: 0x0000000000000026   r9: 0x00007fb280de6360  r10: 0x00007fb280de6328  r11: 0x0000000000000206
  r12: 0x0000000000000026  r13: 0x00007fb280de6328  r14: 0x0000000000000000  r15: 0x000000000000000b
  rip: 0x00007ff80b4067ca  rfl: 0x0000000000000206  cr2: 0x00000001129d80dc
  
Logical CPU:     0
Error Code:      0x02000208 
Trap Number:     133


Binary Images:
    0x7ff80b3fe000 -     0x7ff80b434fff libsystem_kernel.dylib (*) <5aa1e5be-b5b8-3a02-9885-a8c99e0ca378> /usr/lib/system/libsystem_kernel.dylib
    0x7ff80b435000 -     0x7ff80b440fff libsystem_pthread.dylib (*) <6c7561b4-4b92-3f45-921e-abe669299844> /usr/lib/system/libsystem_pthread.dylib
    0x7ff80b38f000 -     0x7ff80b3e7fff libc++.1.dylib (*) <c006ac8c-2c1c-3ca5-9085-9a754386bf42> /usr/lib/libc++.1.dylib
    0x7ff823949000 -     0x7ff824c78fff com.apple.JavaScriptCore (17612) <5f124536-07f4-328b-a93e-2b6ddab37fee> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
       0x10bd9e000 -        0x10c7bafff com.evernote.Evernote (7.14.1) <0b2620fa-255c-3a8e-9394-fd49642c6497> /Applications/Evernote Legacy.app/Contents/MacOS/Evernote
    0x7ff80b482000 -     0x7ff80b984fff com.apple.CoreFoundation (6.9) <eab0e216-2a9e-31ce-9164-fdf3ebcf7bd3> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7ff80c308000 -     0x7ff80c6c2fff com.apple.Foundation (6.9) <4f895069-27e3-3087-a30e-515f5fc9f493> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x7ff80feab000 -     0x7ff810341fff com.apple.CFNetwork (1327.0.4) <daf237f6-3feb-3773-9751-f8576ea26acb> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    0x7ff812577000 -     0x7ff81285ffff com.apple.QuartzCore (1.11) <c78ddbd1-ad1a-32c3-8e61-7bad9bdf1df5> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x7ff80def1000 -     0x7ff80ed7ffff com.apple.AppKit (6.9) <d23b9681-3764-3298-a716-fbb511dd5a7c> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x7ff821ca4000 -     0x7ff821e83fff com.apple.WebKitLegacy (17612) <dc0707d2-6cb3-3e57-a2de-79ad6149e2af> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebKitLegacy.framework/Versions/A/WebKitLegacy
    0x7ff90c63f000 -     0x7ff90eb26fff com.apple.WebCore (17612) <caefd389-52c5-3c3f-a39f-eb61b56c982a> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
    0x7ff8103bc000 -     0x7ff8103d4fff com.apple.TCC (1.0) <bdcfda23-512f-3b72-be35-62cb1f037e21> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
    0x7ff80b173000 -     0x7ff80b1a9fff libxpc.dylib (*) <43dadc38-d163-3eef-8901-0cbce39c7cc5> /usr/lib/system/libxpc.dylib
    0x7ff80b282000 -     0x7ff80b2c8fff libdispatch.dylib (*) <c8f7bfb6-4b1a-37cd-a32d-cd5069c916df> /usr/lib/system/libdispatch.dylib

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.2G resident=0K(0%) swapped_out_or_unallocated=1.2G(100%)
Writable regions: Total=390.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=390.5M(100%)

                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Accelerate framework              1152K        9 
Activity Tracing                   256K        1 
CG backing stores                 2160K        4 
CG image                           968K       92 
ColorSync                          240K       28 
CoreAnimation                    111.0M      278 
CoreData                           124K        1 
CoreData Object IDs               4100K        2 
CoreGraphics                        16K        3 
CoreImage                           28K        5 
CoreUI image data                 4108K       41 
Dispatch continuations            32.0M        1 
Foundation                          36K        2 
IOKit                             7940K        1 
Image IO                          3272K        9 
JS VM Isolated Heap                948K       26 
Kernel Alloc Once                    8K        1 
MALLOC                            97.8M      126 
MALLOC guard page                   48K       12 
MALLOC_LARGE (reserved)            304K        1         reserved VM address space (unallocated)
SQLite page cache                 18.9M      303 
STACK GUARD                         76K       19 
Stack                             18.1M       20 
Stack Guard                       56.0M        1 
VM_ALLOCATE                        100K       21 
WebKit Malloc                     98.5M       95 
__DATA                            34.5M      569 
__DATA_CONST                      31.9M      366 
__DATA_DIRTY                      1677K      227 
__FONT_DATA                          4K        1 
__GLSLBUILTINS                    5176K        1 
__LINKEDIT                       649.2M       42 
__OBJC_RO                         81.8M        1 
__OBJC_RW                         3136K        3 
__TEXT                           551.1M      581 
__UNICODE                          588K        1 
dyld private memory               1024K        1 
libnetwork                        1664K       24 
mapped file                      238.7M      376 
shared memory                      776K       17 
===========                     =======  ======= 
TOTAL                              2.0G     3312 
TOTAL, minus reserved VM space     2.0G     3312 

-----------
Full Report
-----------

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I could not find where you file an actual bug report with Evernote.   Maybe I'm blind, but it does not seem very obvious anymore.  Anyone have a link to file an actual bug report?  This seems like  a bug they would want to jump on since audio is broken by Monterey.

Rich

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  • Level 5

This is why I asked. EN legacy 7.14 on MacOS Monterey 12.1, MacBook Pro 15" (2019). Opened a new note, clicked on the microphone symbol in the tool bar of the note.

Worked fine, no issues, created a note with a wav audio file. It plays ok, no problem detected.

In the Macs settings, security, privacy, microphone: Is Evernote legacy authorized to access the microphone ?

 

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  • Level 5

Bug reports: It is a bit remote - you really get the impression they want you to show you are "worthy" of sending them a ticket, by making it sort of hard. No my way of doing it, not the way most companies handle customer relation.

There are several possibilities to get at support:

  1. Easiest way is on the mobile v10 clients - settings, support, ticket.
  2. When you go to the web account page, your name will show top right. Click it, support option is there.
  3. Go to the help database. Select any article, scroll to the end, where you see a YES and a NO button. There is a tiny link to support right below.
  4. Or the de luxe version: Go ask the forum. They may send you this:

https://help.evernote.com/hc/en-us/requests/new

OK, this were the good news.

The bad news are there is no need to send any ticket on this. EN legacy is abandoned, end of life. They will not change a 0 to a 1, and if it fails, it fails. But as I mentioned above, for me it still works.

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On 12/27/2021 at 6:46 PM, PinkElephant said:

Bug reports: It is a bit remote - you really get the impression they want you to show you are "worthy" of sending them a ticket, by making it sort of hard. No my way of doing it, not the way most companies handle customer relation.

There are several possibilities to get at support:

  1. Easiest way is on the mobile v10 clients - settings, support, ticket.
  2. When you go to the web account page, your name will show top right. Click it, support option is there.
  3. Go to the help database. Select any article, scroll to the end, where you see a YES and a NO button. There is a tiny link to support right below.
  4. Or the de luxe version: Go ask the forum. They may send you this:

https://help.evernote.com/hc/en-us/requests/new

OK, this were the good news.

The bad news are there is no need to send any ticket on this. EN legacy is abandoned, end of life. They will not change a 0 to a 1, and if it fails, it fails. But as I mentioned above, for me it still works.

Thanks.  I really appreciate it.  

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@PinkElephant Good catch.  I think the crash is happening because Evernote Legacy lost microphone permissions during the upgrade to Monterey, even though this must not have happened to you.  I uninstalled Evernote Legacy and reinstalled it.  Still crashes every time I press the microphone followed by hitting the red dot to record audio.  When I look at the microphone permissions in MacOS settings, Evernote Legacy is not even an option and there is no way to add it (no "+").  From Googling, it appears the only way to get an application added as a checkbox option in permissions for the microphone is to try to use that feature (microphone) in the app and then it will be added as an option.  However, in the case of my mother's Macbook Air on Monterey, using the microphone just crashes Evernote Legacy instantly every time, therefore the app is never added as an option in permissions.  Any ideas on other ways to add Evernote Legacy into microphone permissions?

Mom_s_New_Macbook.png

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  • 4 weeks later...

@PinkElephant, there was no option for a "+" in the accessibility permissions screen above.  I unlocked the screen with the Administrator password, and there was still no "+".  HOWEVER, using the terminal command "sudo tccutil reset Accessibility" fully described in this link, it  successfully fixed the database and reset her permissions pane.  It also added the "+" back as an option to add additional applications to the list.  After I did that, I hit the "+" and added "Evernote Legacy" and clicked the checkbox for Evernote Legacy as well as all the other applications who's permissions were removed with the terminal command.  Now Evernote Legacy has microphone permissions.  Notice here the "+" is back and Evernote Legacy is checked.

image.thumb.png.b92c7e8335fe7bdb87015806a87287a2.png

 

Unfortunately, that is not the source fo the Evernote Legacy crashes.  It still crashes every time I hit the record button in a note.  Also, every time Evernote crashes, it evidently corrupts the MacOs permissions database again because the "+" disappears from the permissions pain again.  After the crash, the permissions window (Preferences>Secruity & Privacy) still looks the same.  However, if I close the MacOs permissions window and reopen it, it now looks like this:

image.thumb.png.41aaeef6f4000fadc2ef8abbffdb6c6c.png

 

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  • Level 5

Could be either of 2 things:

A bad legacy install / which could be fixed by uninstalling (using an uninstaller like AppCleaner) and reinstalling.

A bug in the legacy client. EN has declared legacy end of life - even if there would be a bug, it would not be fixed any more.

For the first option you can try to find out if it fixes the problem for you.

When reinstalling use the direct install from the EN website. Avoid to use the AppStore version.

I can’t assist you further on this. Just tried audio recording on my MacBook Pro - it worked both with v10 and legacy, no issues at all. 2 sound files were created, a .wav  from legacy, a .webm from v10. Both replay and contain the audio.

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Okay.  I reinstalled the legacy version from the Evernote website, and it did not fix it.  Thanks for the help.  

I'm testing the regular supported version of Evernote.  So far it looks far better than when they deprecated the majority of the features.  One of the big features I needed was recording, which was deleted from the mainstream app and has since been added back. 

The only problem I see after 24 hours of use of the mainstream app is the tags are buggy.  You can filter on tags, but if you use tags in the search syntax (tag:TagName), then most of the time it does not actually work.   It just says no notes are found even though it auto-completed the tag.  However, if I filter on the same tag, it works fine, so at least I have a work-around.  

I'm not asking you to help.  Just sharing an observation on my first use of the new Evernote.  @PinkElephant, you are awesome.  Thanks again.

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  • Level 5

Just to mention: In v10 tags are now case sensitive. If you have your "Supertag", searching with "tag:supertag" will come up empty. Only "tag:Supertag" will work.

You can see when introducing a search string with the advanced search syntax, it shows filter elements above the search results that are similar to the ones shown when using the filter. Filter elements in red (created by search syntax) indicate there is trouble with this element. Maybe this is why it now is case sensitive. When picking from the filter box, they all come out OK, because picking transfers all properties correctly.

If you are used to the search syntax, it may work faster. But using the filters reduces the chance of making mistakes when entering the search phrase.

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