Lissie 6 Posted December 27, 2021 Share Posted December 27, 2021 I've been running Evernote for a couple of months on Windows 11 with a new computer. All has been fine. Today Igo to login and I'm now getting this Java error message - the file its trying to find is available I can see it in explorer. I've deleted Evernote and downloaded and reinstalled -still getting thesame issue Link to comment
Evernote Expert agsteele 3,059 Posted December 27, 2021 Evernote Expert Share Posted December 27, 2021 I don't know why this might have happened but the standard resolution is to uninstall being sure that all the program data and program files are removed. In Windows check that for %AppData%\Evernote and %LocalAppData\Programs\Evernote As an alternative, use a program such as Revo Uninstaller which should deal with everything. Once completed, reboot the PC, then reinstall. If that doesn't work then open a support ticket. I'm the meantime you should be able to access your account via the web browser interface. 1 Link to comment
Lissie 6 Posted December 27, 2021 Author Share Posted December 27, 2021 5 hours ago, agsteele said: I don't know why this might have happened but the standard resolution is to uninstall being sure that all the program data and program files are removed. In Windows check that for %AppData%\Evernote and %LocalAppData\Programs\Evernote As an alternative, use a program such as Revo Uninstaller which should deal with everything. Once completed, reboot the PC, then reinstall. If that doesn't work then open a support ticket. I'm the meantime you should be able to access your account via the web browser interface. Thanks for the attempt - yup double checked I'd deleted all the files and still got the same issue - I've raised a help ticket and they've asked for the logs. Yes I'm not panicking all the content is on the web but I need it offline sometimes on the laptop too. Link to comment
TheScottMCA 0 Posted December 28, 2021 Share Posted December 28, 2021 Same issue here. Opens and works fine on my personal laptop but not on my work laptop and cannot determine why. Will be interested in the solution, as I prefer the Windows app over the web interface. Link to comment
Brajohnr 0 Posted December 29, 2021 Share Posted December 29, 2021 Same problem for me. Just re-subscribed and am unable to run Evernote Desktop Link to comment
Lissie 6 Posted December 30, 2021 Author Share Posted December 30, 2021 On 12/29/2021 at 1:23 PM, Brajohnr said: Same problem for me. Just re-subscribed and am unable to run Evernote Desktop Raise a support request. My support request has now gone to "technical" haven't had a reply/resolution yet Link to comment
Evernote Expert agsteele 3,059 Posted December 30, 2021 Evernote Expert Share Posted December 30, 2021 This may be a function of the new OS rather than Evernote. You could try running Evernote in a Win10 emulation window (if that exists in Win11). Sadly support responses into the New Year will be delayed. If you haven't heard by 4 January then chase it up. Link to comment
Lissie 6 Posted December 31, 2021 Author Share Posted December 31, 2021 19 hours ago, agsteele said: This may be a function of the new OS rather than Evernote. You could try running Evernote in a Win10 emulation window (if that exists in Win11). Sadly support responses into the New Year will be delayed. If you haven't heard by 4 January then chase it up. Its not super urgent for me - they did suggest downloading the legacy version of Evernote - but I can make do with the web app for the moment. I actually like that its almost identical to the Windows version. Long term though I need to be able to go off line Link to comment
Evernote Expert agsteele 3,059 Posted December 31, 2021 Evernote Expert Share Posted December 31, 2021 In my bones I suspect that this will be connected to Win 11 but I may be wrong Link to comment
Lissie 6 Posted January 6, 2022 Author Share Posted January 6, 2022 Just updating this to say this is still an issue with 10.28.3 released 5 Jan (I've updated support with my open help ticket too) 1 Link to comment
Lissie 6 Posted January 7, 2022 Author Share Posted January 7, 2022 Just tried the 10.29 in beta and fixed the issue https://cdn1.evernote.com/boron/win/builds/Evernote-10.29.0-win-ddl-ga-3165-setup.exe Link to comment
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