Evernote on Windows 11 Personal Version

[Lissie 5]

I've been running Evernote for a couple of months on Windows 11 with a new computer. All has been fine. Today Igo to login and I'm now getting this Java error message - the file its trying to find is available I can see it in explorer. 

I've deleted Evernote and downloaded and reinstalled  -still getting thesame issue 

[agsteele 2,950]

I don't know why this might have happened but the standard resolution is to uninstall being sure that all the program data and program files are removed. In Windows check that for %AppData%\Evernote and %LocalAppData\Programs\Evernote

As an alternative, use a program such as Revo Uninstaller which should deal with everything. Once completed, reboot the PC, then reinstall. 

If that doesn't work then open a support ticket. I'm the meantime you should be able to access your account via the web browser interface.

[Lissie 5]

5 hours ago, agsteele said:

I don't know why this might have happened but the standard resolution is to uninstall being sure that all the program data and program files are removed. In Windows check that for %AppData%\Evernote and %LocalAppData\Programs\Evernote

As an alternative, use a program such as Revo Uninstaller which should deal with everything. Once completed, reboot the PC, then reinstall. 

If that doesn't work then open a support ticket. I'm the meantime you should be able to access your account via the web browser interface.

Thanks for the attempt - yup double checked I'd deleted all the files  and still got the same issue - I've raised a help ticket and they've asked for the logs. 

Yes I'm not panicking all the content is on the web but   I need it offline sometimes on the  laptop too. 

[TheScottMCA 0]

Same issue here.  Opens and works fine on my personal laptop but not on my work laptop and cannot determine why.  Will be interested in the solution, as I prefer the Windows app over the web interface.  

[Brajohnr 0]

Same problem for me. Just re-subscribed and am unable to run Evernote Desktop

 

[Lissie 5]

On 12/29/2021 at 1:23 PM, Brajohnr said:

Same problem for me. Just re-subscribed and am unable to run Evernote Desktop

 

Raise a support request. My support request has now gone to "technical" haven't had a reply/resolution yet 

[agsteele 2,950]

This may be a function of the new OS rather than Evernote. You could try running Evernote in a Win10 emulation window (if that exists in Win11).

Sadly support responses into the New Year will be delayed. If you haven't heard by 4 January then chase it up.

[Lissie 5]

19 hours ago, agsteele said:

This may be a function of the new OS rather than Evernote. You could try running Evernote in a Win10 emulation window (if that exists in Win11).

Sadly support responses into the New Year will be delayed. If you haven't heard by 4 January then chase it up.

Its not  super urgent for me - they did suggest downloading the legacy version of Evernote - but I can make do with the web app for the moment.  I  actually like that its almost identical to the Windows version.  Long term though I need to be able to go off line 

[agsteele 2,950]

In my bones I suspect that this will be connected to Win 11 but I may be wrong

[Lissie 5]

Just updating this to say this is still an issue  with 10.28.3 released 5 Jan (I've updated support with my open help ticket too) 

[Lissie 5]

Just tried the 10.29 in beta and fixed the issue https://cdn1.evernote.com/boron/win/builds/Evernote-10.29.0-win-ddl-ga-3165-setup.exe