Audio could not be saved

[KalleKn 2]

After updating I can no longer attach audio to my notes. The recording seems to work fine, but when I stop recording, I only get a message saying "the attachment could not be saved" (or something to this effect, my phone is in Finnish).

I have checked the rights (file storage was not enabled for some reason, I enabled it for media, didn't help any). Two restarts did't help either.

Phone: Samsung Note 10 Lite

Evernote version 10.23

Android version 11

[PinkElephant 8,117]

If the recording file size is larger than the maximum allowed for you, it will not save.

It can be the note size (Free: 25MB, subscribers 200MB), or the monthly upload Limit. If you are already close to the limit, even a small audio note will not save.

https://help.evernote.com/hc/en-us/articles/208314418

[KalleKn 2]

1 hour ago, PinkElephant said:

If the recording file size is larger than the maximum allowed for you, it will not save.

It can be the note size (Free: 25MB, subscribers 200MB), or the monthly upload Limit. If you are already close to the limit, even a small audio note will not save.

https://help.evernote.com/hc/en-us/articles/208314418

I checked. I have 91% of my 1 GB quota left, and the note size is 50 MB. Not even a very short audio file can be saved. Was not a problem before the update.

[PinkElephant 8,117]

Is it necessary to give any permissions to the app ? I am not familiar with Android, but iOS asks for some permissions to make it work.

Else ask support.

[ehrt74 240]

Just tried this on my phone (for the first time!). it worked fine. You could ask for help from support?

 

Btw, the first time you try to create an audio note, Evernote will request access to the microphone. Then you need to grant this access (either for just one time or whenever the app is open).

[Sukitrebek 0]

I have the same problem. No audio notes, even a few seconds long, can save. 

[KalleKn 2]

This problem was solved for me in one of the latest updates. Working fine now.