Ariggsby 4 Posted October 21, 2021 Share Posted October 21, 2021 For about the last six months, every time I login to Evernote on my iPad, I get a brief glimpse of the Home screen, then it goes black and won’t do anything from there. This has remained true though multiple de-installations and installations and multiple updates of both EN and iPadOS. I contact support periodically, but just keep getting a seemingly automated message that they’re checking with engineering, then eventually they mark the ticket as solved, even though they haven’t done anything. Link to comment
Level 5 PinkElephant 8,695 Posted October 21, 2021 Level 5 Share Posted October 21, 2021 Which iOS version is running on your iPad ? Which model ? When EN is installed on your iPad, and you go to iOS settings, general, iPhone memory and look up EN: How much space is it taking from the total memory available ? When you uninstall, did you do it be removing the app on the Home Screen, or did you go to these iOS settings, and removed the app from there ? After removing the app, did you switch the iPad completely OFF before switching on again ? Did you try a forced restart of the iPad yet ? Link to comment
Ariggsby 4 Posted October 24, 2021 Author Share Posted October 24, 2021 Currently 14.8 iPad Pro (12.9), 3rd generation 213.6 MB I've done this several times now. I believe I have always removed the app from the Home Screen. I have sometime switched the iPad off/on (including the most recent attempt), but not always. If "forced restart" is different from "turning off and on again," then I don't know how to do that. Link to comment
Level 5 PinkElephant 8,695 Posted October 24, 2021 Level 5 Share Posted October 24, 2021 This is for iOS 15 - but it works the same with 14.8: https://support.apple.com/guide/ipad/force-restart-ipad-ipad9955c007/ipados As I said, try to remove the app via iOS settings, not „just“ by the long press on the Home Screen. Link to comment
Ariggsby 4 Posted October 28, 2021 Author Share Posted October 28, 2021 [BTW, I have now upgraded the OS to 15.1] I removed it via the settings and did the forced restart, and I still get the black screen. Interestingly, with the new OS, it offers me multi-tasking options, so (for instance) I can now have a black Evernote window running off the the side of some other app. Link to comment
Level 5 PinkElephant 8,695 Posted October 29, 2021 Level 5 Share Posted October 29, 2021 I have moved over to iOS 15 now as well, since they released 15.1. I usually wait until the first point-release it out in the wild. EN is working as before. No further idea but to ask support, again ... Link to comment
ShoConcepts 0 Posted January 24, 2022 Share Posted January 24, 2022 My iPhone seems to have this same problem. EN app begins to launch, then switches to Black screen. App is frozen from this point. Link to comment
Level 5 PinkElephant 8,695 Posted January 24, 2022 Level 5 Share Posted January 24, 2022 You said in another post your problems started with installing a 3rd party keyboard software. True or not ? Because if this is the case, your „I have the same problem“ statement is only part of your individual story. Link to comment
LadyJ 0 Posted July 9, 2022 Share Posted July 9, 2022 I have the same issue but on iPhone 11. I updated the EN, when I went to login, I get the Black Screen with the Evernote Icon, but cannot login. Q: If I uninstall from settings, then add the EN App, will any notes that I had right before I updated be lost? Thank you for any help. Link to comment
Level 5 PinkElephant 8,695 Posted July 12, 2022 Level 5 Share Posted July 12, 2022 Give a try first through iOS settings: Disable dark mode in Display & Brightness. If this doesn’t help, you can uninstall the app. Then switch the iPhone off, wait some seconds, turn it on again (Apple logo must show), and reinstall. Log in, and wait the initial download of your notes to run through. If everything was working fine before updating, all your notes have been synced to the EN server, and are kept there. If you want to be sure (and on a subscription, because the web client is counted as another „device“) you can have a look at the server database by using the web client. Link to comment
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