Evernote for Mac v. 10.21.5 - Tasks will not load

[Mygdala 7]

Tasks will not load in the Mac desktop app. I know this was also an issue for Windows, but didn't find a similar thread for the latest version of Evernote for Mac, 10.21.5.

They are fine in iOS, both iPad and iPhone, and the web version, but not the desktop app.

I have rebooted, logged out, uninstalled and reinstalled, uninstalled using an app cleaner to make sure it was fully uninstalled - and then reinstalled. Nothing has worked.

I recently switched back to Evernote because I love the new tasks function! I'm all in here for managing all my work, but now this... 😕

[PinkElephant 8,115]

Try this (may not work, but it is worth a try):

1. Go to the Evernote menu, Preferences, and uncheck „Keep data when leaving“
2. Lag out of EN (File menu), quit EN (cmd-q)
3. If you want to be very sure, restart the Mac
4. Open EN, log back in, wait for it to run an initial sync. 

Else ask support:

https://help.evernote.com/hc/en-us/requests/new

[heathkane 12]

I am having the same problem with the Mac app.

 

[heathkane 12]

I am having the same problem with the Mac app.

Signed out and then back in, deleting data on my Mac. It solved the problem. 

[Mygdala 7]

6 hours ago, heathkane said:

I am having the same problem with the Mac app.

Signed out and then back in, deleting data on my Mac. It solved the problem. 

That's great. I had tried that but it didn't work for me.

Originally my Tasks in Mac desktop would not load, and then my tasks in iOS on both iPad and iPhone would not load the tasks by note, only by due date.

I had to uninstall Evernote from everything and delete all the data. I used an uninstall app to make sure all traces were wiped. (This was the third time I uninstalled and reinstalled it.) Then I shut everything down and rebooted. Then I reinstalled everywhere. When I did all of that, my desktop client was back to normal but no change in my iOS apps.

[PinkElephant 8,115]

From m experience iOS usually does not give a headache.

Did you choose „dump all data“ when asked ?

After uninstalling, did you switch the iOS device completely off, waited a little and switched it then back on - the Apple logo must show now ?!

[Mygdala 7]

1 hour ago, PinkElephant said:

From m experience iOS usually does not give a headache.

Did you choose „dump all data“ when asked ?

After uninstalling, did you switch the iOS device completely off, waited a little and switched it then back on - the Apple logo must show now ?!

My experience with iOS has been the same, so I was surprised. This problem started after my other problem with tasks. I was working directly with EN support and doing what they told me to do.

I did dump all data, switch both devices all the way off (I have it for iPad and iPhone), waited about 20 minutes, turned it on, and reinstalled. Still an issue.

[Mygdala 7]

Just checking in here to say the issue with Tasks in iOS still not resolved. Worked with Evernote Support who have basically said they don’t know why it is happening and don’t know when it’s going to be addressed. Super bummer.

[PinkElephant 8,115]

How is it looking if you open EN in the web client ?

I assume from your mentioning of support you are on a subscription, because the web client is counted as a device.

[Mygdala 7]

2 hours ago, PinkElephant said:

How is it looking if you open EN in the web client ?

I assume from your mentioning of support you are on a subscription, because the web client is counted as a device.

It works fine on the web and desktop (now - problem started on desktop, but a few reinstalls later got it working). But iOS on iPad and iPhone still not working. I’m so bummed because when it works it’s so useful.

[PinkElephant 8,115]

On which version are you on iOS devices ? It should be 10.18 at the moment (8th of October 2021). If not, first update.

When it is 10.18, and still does not work, you can do this, in an escalating sequence. After each step check if it is working now. It may take a little after opening to sync additional content. If asked in the process, always choose „Dump all data“:

1. Log out and back in
2. Log out/in, but in between switch the i-device completely off. When switching it on, the Apple logo must show.
3. Log out/in, but in between make a forced restart  
   https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios
4. Log out, uninstall the app, restart the i-device, reinstall, log back in

Hint: If you have offline notebooks, you will need to download them again.

[Mygdala 7]

3 hours ago, PinkElephant said:

On which version are you on iOS devices ? It should be 10.18 at the moment (8th of October 2021). If not, first update.

When it is 10.18, and still does not work, you can do this, in an escalating sequence. After each step check if it is working now. It may take a little after opening to sync additional content. If asked in the process, always choose „Dump all data“:

1. Log out and back in
2. Log out/in, but in between switch the i-device completely off. When switching it on, the Apple logo must show.
3. Log out/in, but in between make a forced restart  
   https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios
4. Log out, uninstall the app, restart the i-device, reinstall, log back in

Hint: If you have offline notebooks, you will need to download them again.

Thanks for your assistance! I am updated to 10.18 and tried these steps a few times. Unfortunately, it's still not working. I think it's just a bug that EN needs to address at this point. Maybe I'll give it another try. I have come to really rely on the Tasks, and it's not great that I can't access them by note in iOS but hopefully they will fix it! Eventually...

[PinkElephant 8,115]

If you ran through the procedure, and the problem persists, I think you are right.

Next step would probably be soldering out the CPU, and before doing this, we better wait for EN to release a fix 😇

Anybody in this thread already issued a support ticket ?