Technical Support Access

[Hagai Barlev 1]

Does anyone know how to start a chat with Evernote technical support, I can't see how to do it. I sent a ticket on Monday, they responded on Wednesday and I still have a problem accessing my notes. The guy said he escalated it this morning, and since then I have heard nothing. I have two paid accounts personal and business. Yet all I can do is sent an email and wait for days, the guy could not solve it and escalated it this morning, that took two days, since then nothing.... I sent follow up emails with no response..... 

[gazumped 12,070]

Hi.  The same page that allowed you to create a ticket should also offer the chat feature - although that depends on which time zone you are in.  However if you do open a chat session,  the Evernote agent will have to find out how far the escalated ticket has been processed before they are able to comment,  and you'll find that out when support respond to your original email.  I'd suggest you hold on for a little while longer before chasing.  Sometimes it just takes a while to find and fix an issue.

[Hagai Barlev 1]

Thank you, I just got my access back.  Took only 5 days. Regards

[MooseFriend 0]

Wow. I changed my hard drive in my laptop and Evernote said I had more than 2 devices, but no, I have only my phone and my laptop.  I can't reach anyone to help to get my laptop back into Evernote.  Can anyone help me, Please!

Thank you.

[PinkElephant 8,819]

Your account was linked with a token on your old drive. Since you did not revoke it, it is still valid.

Use your phone, settings, devices to revoke access to your laptop. You need to be down to one device. Then you can connect the laptop as a new device.