I already pay for premium; the update app on my PC will not recognize it and upload my files.

[axelant1 0]

This latest update does not recognize that I already pay for premium service. It wants me to re-subscribe and won't let me start the app with zillions of notes in it. Geeze, there isn't even an on-line help chat to straighten this out. I feel that I am SOL. Does Evernote even provide customer service for paid subscribers? So frustrating. Can anyone help?

[Jaysee 0]

oh- I just upgraded to Premium - and nothing happens in apps or online - how long til evernote does recognize the upgrade? or is it a bug- as you expect?

[PinkElephant 8,771]

Depends on where you upgraded. Directly is usually faster than through an AppStore.

It may take some hours, maybe until tomorrow. You can contact support about your status, there is a ticket type for it (account / billing).

[agsteele 3,059]

On 7/2/2021 at 1:10 AM, axelant1 said:

This latest update does not recognize that I already pay for premium service. It wants me to re-subscribe and won't let me start the app with zillions of notes in it. Geeze, there isn't even an on-line help chat to straighten this out. I feel that I am SOL. Does Evernote even provide customer service for paid subscribers? So frustrating. Can anyone help?

The issue as you describe it is almost always caused by incorrect login credentials.  Raise a support ticket for Plus/Premium users evernote.com/contact

 

[PinkElephant 8,771]

There is support for all users on account issues. Go to the support page and choose „Account“ as ticket type.

https://help.evernote.com/hc/en-us/requests/new