Jump to content
  • 0

locked out of free account



My wife got a new phone and now it's insisting we upgrade and provide a credit card. I can't find a way to delete the old phone so that we are only using two again. It seems that if we provide a credit card number in order to get into the account and delete a device, We have to cancel the non-refundable subscription in order to return to Basic plan.

Is this thing really holding our notes hostage for $54 dollars?

How do we access our account to delete a device without paying?

Link to comment

1 reply to this idea

Recommended Posts

  • 0
  • Level 5

Solving it by upgrading: 1 month would be enough to remove the cap of 2 devices, get things sorted and fall back. Would not break the bank, just in case you have already used up the 2 free unsyncs / month while trying.

Solving it by removing device: Log into account (Evernote.com), go to account settings, devices tab and remove the old device. You can only unsync 2 devices per month. You can use any client as well - account, devices.

In the future use the client installed to quit the device from the account before discarding it.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...