Michael49

My wife got a new phone and now it's insisting we upgrade and provide a credit card. I can't find a way to delete the old phone so that we are only using two again. It seems that if we provide a credit card number in order to get into the account and delete a device, We have to cancel the non-refundable subscription in order to return to Basic plan. Is this thing really holding our notes hostage for $54 dollars? How do we access our account to delete a device without paying?

I have a similar problem. My wife got a new phone and now it's insisting we upgrade and provide a credit card. I can't find a way to delete the old phone so that we are only using two again. It seems that if we provide a credit card number in order to get into the account and delete a device, We have to cancel the non-refundable subscription in order to return to Basic plan. Is this thing really holding our notes hostage for $54 dollars? How do we access our account to delete a device without paying?