(Archived) Cannot get photo note to work

[jtpryan 0]

When I select photo note the camera comes on, I take the picture, the select to save. My expectation at that point is that I wll go back to EverNote. But the camera stays on and no matter what I do I cannot get it to go away. If I kill the camera task and try to go back to EverNote, the camera launches.

Any ideas?

-Jim

[hgarg 3]

Hi Jim,

Are you using Android2.0 client?

We have fixed many camera related issues on our new Android client.

Pls download it from the Android market or the latest beta from http://s.evernote.com/android2preview.

If it doesnt work for you then let us known your mobile details - such as make, model & Android OS version on it.

Infact you can send us log from within the Evernote app. Start the Evernote app -> Go to Evernote Home screen -> Settings -> Send logs.

[jtpryan 0]

Well, I can't get you the log. The forum won't let me paste it in. It won't allow a .log extension. It won't allow a .txt extension. It won't allow a blank extension. Love it.

[jtpryan 0]

This is the version I have anyway.

Brand: verizon

Model: Droid

Network operator: 31000 / Verizon Wireless

Android version: 2.2

Evernote version: 2.0

Evernote revision: 109233

Downloaded it yesterday

[Ah_Fan 23]

You can send log to android-preview@evernote.com from Evernote setting screen. But I believe that it is possible that you have run out of memory from the phone and so can't get the snapshot.

[jtpryan 0]

I sent the log file.

I do get the photo. But I cannot exit the camera. I have to power cycle the phone. After I do, if I go into EverNote the photo is there.

-Jim

[Ah_Fan 23]

Hi, jtpryan,

from your log, our engineer comments that " com.nitrodesk.droid20.nitroid/com.nitrodesk.daemon.ExchangeListenerSvc is crashing. I don't know what this is, but it isn't our app." You can un-install that application and see if the problem disappears.

[Ah_Fan 23]

Additional comment, this may be system-wide memory issue or Wi-Fi connection problems. Give it a try after reboot the phone and with a good Wi-Fi signal. Send us the log as soon as you have the problem.

[kalnel 7]

FWIW, the nitrodesk.daemon.ExchangeListenerSync thing is related to the app Touchdown, a PIM app with calendar, contacts, tasks, etc., that syncs to Exchange servers.

I got a similar problem with it crashing while trying to upload photos to Facebook. The only workaround I've found is to kill the process and app before I try uploading.