Ah_Fan

Evernote Employee
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About Ah_Fan

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    Evernote Employee
  1. Good catch and thanks for reporting this. We will have a fix very soon. AH Fan Evernote team
  2. H, I think that you are seeing notebook stack, which can contain one to many notebooks under the stack Ah Fan
  3. let do one by one.  how about the looped sync.....

  4. For all, I want to first apologize for the installation issue. I found that the tester was picking up the wrong beta build to test the installation. For the fpdemb.dll, both market and beta 1 are the same dll. The issue is due to the version number of the dlls. (beta 1 version is somehow labelled "older" than the one from the market). And the installation rejects to install an old version of dll on top of a newer dll. Therefore, in order to fix the issue, we update the new beta dll version to the same version as market's. @sangram.takmoge Can you PM me your log and crash.dmp like in Users\AppData\Local\Evernote\Evernote\Crashes? I will follow up with our dev to have your issue fix asap. @JeffreyC yes. We remove one of the "delete" functions since it exists in 2 different locations. So, we decide to keep delete in Edit\delete. @V How about just click delete key? For those that I have not replied with an answer/solution, it is logged in our bug system and investigating..
  5. @FactMan For search reindexing. It is ok to close\exit evernote. It can resume from where it left off. For my testing, it tooks ~50% of my computer time. But it maybe depend on different PC/OS. However, when you works on something else in evernote app, the redexing should pause in the background. You can see redexing in the log, like: 15:57:09 [11092] Reindexing 2675 items 16:01:19 [11092] Reindexing progress: 0% done 16:02:23 [11092] Reindexing progress: 17% done 16:02:53 [11092] Reindexing progress: 37% done 16:03:23 [11092] Reindexing progress: 52% done 16:03:53 [11092] Reindexing progress: 65% done 16:04:46 [11092] Reindexing progress: 73% done 16:05:16 [11092] Reindexing progress: 82% done 16:05:46 [11092] Reindexing progress: 91% done 16:06:16 [11092] Reindexing progress: 99% done 16:06:19 [11092] Finished reindexing 2675 items @csihilling The total count should be the same, unless there are local notebooks. Log will say re-indexing is finished check the log to see if re-indexing is finished and if he has local notebooks and linked notebooks. Also, what's the total note count on all those platforms, is it the same everywhere? You can PM me and we can work out why there is a difference. (FYI, we now search attachment filename) @pepr How about search for "PER "? a empty space after PER.
  6. We can reproduce the issue and logged a defect ticket. Our Dev is looking at it. Thanks for reporting, Ah Fan
  7. Hi, rimboma We tried on WindowPhone 4.6 build with following steps1. create a new note2. Add some text lines3. Select "Text 1" and copy4. Move cursor to other position and paste5. Select "Text 2" and copy6. Move cursor to other position and paste7. Paste several timesActual=>copy and paste work wellAnd error cannot reproduce. We may need your steps for us to reproduce. Thanks Ah Fan Evernote team
  8. Hi, Rimboma, I have all your information and assigned to our dev to investigate. Thanks Ah Fan evernote team
  9. HI, Rimboma, it is evernote log, you can click ... menu from home page and select customer support, change the email to send it to you (so that you can forward it to me) Thanks Ah Fan
  10. Hi, rimborna, It is limitation for the current window phone version, but I would like to check your note. Is it possible to export the note in Mac/window to enex file and PM to me. Also, let me know your phone model and log after you re-test the issue. That will be great. Thanks Ah Fan Evernote team
  11. H, Jim, I retest the same phone with the same OS but I can't reproduce the issue. You can check evernote version by swipe down the menu from the top. select "support". You can find the version there. If you have 5.5.2.x, it will not able to do search. This is fixed in ver 5.5.3.590. If you are using 5.5.3.590 and still have the issue. You can reproduce the issue and then send me the log ( from the "support", select "send log"; and send it to yourself and PM me. I can take a look) Hope this help Ah Fan Evernote team
  12. Tony, thanks for your info. I have reported your issue to our Dev. If there is anything needed from our side, we will contact you again Thank for helping Ah Fan Evernote team.
  13. Hi, Jim, can you give me your search input and I can do the same search in my Q10. Also, let me know your phone OS (Is it 10.2.x or 10.3.x), as well as evernote version. Note that it won't able to search for note from shared notebook. Thanks Ah Fan evernote team
  14. Hi, yes, pull the menu down from the top. From setting, select general setting and you will see setup pin lock Ah Fan evernote team
  15. As far as I know, work phone should work with company wifi. But I will update your issues into the bug and let our dev to investigate. I may ping you again when they have any update. Thanks Ah Fan Evernote team