John Bop 1 Posted May 25, 2021 Share Posted May 25, 2021 For the past several months, My Evernote on Windows 10 automatic update won't update when I choose to. The Update returns an error box stating, "Requires Windows 7 or above." It's like the Update program can't figure out which version of Windows is running. I can get it updated, but I have to download the latest executable from Evernote.com, then re-install. What do I do to fix this obvious bug? I have had this error for months. I have tried to search this Forum for a solution, but the Search function is a joke. My Search for "Requires Windows 7 or above." returns hundreds of pages of results, with most of the posts containing only 1 or 2 of the words.Thanks, John L Link to comment
Level 5* gazumped 12,070 Posted May 25, 2021 Level 5* Share Posted May 25, 2021 Hi. You're a subscriber, so have access to Support (which we're not - mainly users here...) you could check with them. However I believe v10 has been set up to auto-update as and when a new version becomes available, so you may already have the latest version that you're also downloading from the web site. Have you been noticing that your version 'sticks' at a particular level unless you do a manual update? https://help.evernote.com/hc/requests/new Link to comment
John Bop 1 Posted May 25, 2021 Author Share Posted May 25, 2021 Hi Gazumped For my Windows install, it periodically looks for the latest update. When it finds one, I get the option to Update or Cancel. When I choose Update, after a minute or so, Evernote shows me the error box claiming that the Update requires Windows 7 or Later. The Update process is halted. It never even gets started. It's like, "Phhht! Need Windows 7 or Above. We're Out-o-here!" I currently have 10.10.5 installed. The latest version offered is 10.14.6, so there was no update in the background. I know how to get around this annoying issue. I'd rather just use the single Update button to get the job done instead of having to find and download, then run a new install. I'll contact Support and see what they can do. \Thanks, John L 1 Link to comment
Level 5* gazumped 12,070 Posted May 25, 2021 Level 5* Share Posted May 25, 2021 Hmmn. I won't second-guess Support, but you might like to make sure you're synced up to date and then do a full uninstall / restart / reinstall to make sure all the support files for the app are present and correct... Link to comment
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now