cbouton 1 Posted May 8, 2021 Share Posted May 8, 2021 A note which I use often and now has no history except for the date it reverted to (5/5/21). Nothing in the trash except for much older notes. Link to comment
Level 5* gazumped 12,070 Posted May 10, 2021 Level 5* Share Posted May 10, 2021 Hi. If the content is important to you, it might be available through an upgrade - even if only for a month or so - to gain access to Note History Use note history to view older versions of a note Even if that doesn't work you'll also have access to Support who'll be able to analyse the logs and work out what happened. Link to comment
cbouton 1 Posted May 11, 2021 Author Share Posted May 11, 2021 There are only revisions previous to 5/5. I did contact support and they are investigating. Thank you for responding. 1 Link to comment
Level 5 PinkElephant 8,819 Posted May 11, 2021 Level 5 Share Posted May 11, 2021 Hmmm - you show here as Basic user. Basic users don’t have access to note history ?! Link to comment
cbouton 1 Posted May 11, 2021 Author Share Posted May 11, 2021 I upgraded as suggested. After that it showed 5/5 back and then 5/9 5/6 to 5/7 are missing. Link to comment
Level 5 PinkElephant 8,819 Posted May 11, 2021 Level 5 Share Posted May 11, 2021 Are you sure it had synced to the server ? Missing note history from my experience is an indicator that the content had never reached the server, for whatever reason. Link to comment
cbouton 1 Posted May 11, 2021 Author Share Posted May 11, 2021 I was only using one PC. The changes were there on Thursday and again on Friday, but on the one PC. May not have. I will be rebuilding the file this evening. Thanks for your insight. Link to comment
Level 5 PinkElephant 8,819 Posted May 11, 2021 Level 5 Share Posted May 11, 2021 You could think about checking on the syncing issue meanwhile. Because what happened once, may happen again. You can open the web client in a browser window (no device limit while you are on Premium) and check from time to time whether it reflects changes made on the desktop client. If not you are closer to events and can maybe find out what did stop the syncing. Link to comment
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