Susan_26 1 Posted February 2, 2021 Share Posted February 2, 2021 I have a premium subscription, renewed on 23 December. I’m running Android V10; I also have an iPad with EN installed & which is working just fine. I’ve uninstalled it, restarted the phone & reinstalled it but it displays the splash screen only and won’t continue to load. I can’t see anyone in the forum having a similar problem, so I’d love some advice. 1 Link to comment
Evernote Expert agsteele 2,976 Posted February 2, 2021 Evernote Expert Share Posted February 2, 2021 Your issue isn't common for sure. I'm assuming that you have Evernote for Android v10.4 but you don't say. This will have no relationship to your paid/unpaid status nor the fact that it works on a different device. I would try one more reinstall and if that doesn't work use your ability as a Premium user to open a support ticket on the Evernote website. 1 Link to comment
Dr Bacterio 0 Posted February 2, 2021 Share Posted February 2, 2021 I have exactly the same symptom on my Oneplus 8 pro with Android 11. I can't use Evernote since a few days ago. And I am also a premium user. I have also reinstalled, deleted the storage data, but still only the splash screen and does not continue loading. Can it be a bug in Android 11? Link to comment
Susan_26 1 Posted February 2, 2021 Author Share Posted February 2, 2021 Thanks, yes I am running v10.4. I just reinstalled it after removing it a couple of days ago, same results. Link to comment
Evernote Expert agsteele 2,976 Posted February 3, 2021 Evernote Expert Share Posted February 3, 2021 On 2/2/2021 at 6:54 PM, Dr Bacterio said: I have exactly the same symptom on my Oneplus 8 pro with Android 11. I can't use Evernote since a few days ago. And I am also a premium user. I have also reinstalled, deleted the storage data, but still only the splash screen and does not continue loading. Can it be a bug in Android 11? I have a OnePlus 8 (not pro) and Evernote 10.4 runs well with Android 11 installed. Link to comment
Susan_26 1 Posted February 3, 2021 Author Share Posted February 3, 2021 So not a bug in Android 10 or 11 then... @Dr Bacterio was your version of EN updated recently? Link to comment
DrewDavid 4 Posted October 19, 2021 Share Posted October 19, 2021 Just reporting same thing. EN would start and then immediately crash. So I uninstalled. Link to comment
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