StephenB 0 Posted October 28, 2020 Share Posted October 28, 2020 Not sure when this happened but probably after the iOS 14 update, when I click on Share > Save to Files > choose a folder and then try to share/save it, there are no options. The top line of the screen is white so I am assuming it is there somewhere? I pressed a few places and could only create a folder. Please help Link to comment
ajkbssn 0 Posted November 2, 2020 Share Posted November 2, 2020 I can’t even get there. After scanning I can’t save, nor share, the scanned doc. Happened after upgrading to iPadOS 14. Link to comment
namastesandra 5 Posted November 18, 2020 Share Posted November 18, 2020 I have this same issue. Would appreciate a solution as this severely impacts workflow. Link to comment
Alenedl_ 0 Posted December 3, 2020 Share Posted December 3, 2020 Same issue... the Save button is missing. Other options as save to G Drive are working fine. Link to comment
Panch the pilot 0 Posted December 4, 2020 Share Posted December 4, 2020 I have the same problem as AJKBSSN has. After the scans are made and selected the screen in scannable freezes. I can't send save or transfer. Link to comment
AndreC 2 Posted December 12, 2020 Share Posted December 12, 2020 After you hit Share and select your destination folder, the Save button is still active and at the same spot (top right) but its written white on the white background (bug after IOS 14?) hence why you can't see it. You can still hit it though and it will save. Same thing with the Cancel button on top left. Cheers. 496095298_PNGimage.png.b23e6d04f0d40e94dca767412043f7d0.pdf 2 Link to comment
Alenedl_ 0 Posted December 18, 2020 Share Posted December 18, 2020 On 12/12/2020 at 3:28 AM, AndreC said: After you hit Share and select your destination folder, the Save button is still active and at the same spot (top right) but its written white on the white background (bug after IOS 14?) hence why you can't see it. You can still hit it though and it will save. Same thing with the Cancel button on top left. Cheers. 496095298_PNGimage.png.b23e6d04f0d40e94dca767412043f7d0.pdf 340.79 kB · 6 downloads It works fine, thanks! Link to comment
andrewsl 2 Posted May 9, 2021 Share Posted May 9, 2021 Same issue. Thanks for explaining that it’s written in white on white background. This should be a very easy and fast fix, Evernote? Simply change font colour and update. Very awkward. For others, tap at top right for save (just below battery icon in my screenshot) and top left for cancel (just below I’ve ‘Ice’ in my screenshot). Buttons are there bjt invisible. To be clear, this relates to when scanning a document then SEND >SHARE > Save to Files which is a VERY useful send option. 1 Link to comment
Level 5 PinkElephant 7,820 Posted May 9, 2021 Level 5 Share Posted May 9, 2021 This is not inside of Scannable. It is in the iOS standard share workflow - not sure which side needs to take care of changing the font color. If it is important for you, issue a support ticket. Posting in the Forum will not make anything happen. 1 Link to comment
andrewsl 2 Posted May 9, 2021 Share Posted May 9, 2021 @PinkElephant OK, thanks for the tip. I’ll try to find where to submit a support ticket. There were no such links in the app or following the support link from App Store. it is important when an necessary button is invisible. Don’t have this problem with any apps except this one, but will submit a ticket. Thanks again for your tip. 👍 1 Link to comment
Level 5 PinkElephant 7,820 Posted May 12, 2021 Level 5 Share Posted May 12, 2021 On mobile it is in EN app settings, support, support ticket. This is probably the easiest location to issue a support ticket. On desktop it is through the help function, going through the browser. Link to comment
mickey loves scannable 1 Posted August 14, 2021 Share Posted August 14, 2021 For information of those who come to this useful thread: When we don't see "Save to Files" after "SEND" -> "Share", just swipe the window upward. Then "Save to Files" and other functionalities will appear. This symptom starts to happen since iOS 14.7, I think, as I didn't see this problem on 2021/7/19, but met this on 2021/8/10 and later. Apple's "Apple security updates" page tells iOS 14.7 was released on 2021/7/19 in my region. 1 Link to comment
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