Can't log tickets via Admin Console

[trnetwork 0]

When I try to log a ticket via the Admin Console, the app opens another tab and then signs me out.  This happens repeatedly and I can't get anywhere to chat with support.  I checked the web site https://help.evernote.com/hc/en-us and I get this message "We apologize for the inconvenience. We are having some technical difficulties, and chat is currently unavailable. It is our hope to have it up and running as soon as we can. Thanks for your understanding."

It is kind of hard to get anything done during the business day when you have a critical application not working as it should be.  I turned to sending a DM to @evernotehelps on Twitter to see if I could get anyone to assist.  Still waiting on a reply.

Any suggestions?

[gazumped 12,068]

Hi.  Mainly user Forums here,  but I flagged your post for a system admin to take a look. You could also try messaging @Shane D. 

[Shane D. 1,826]

@trnetwork Thanks for reaching out!

I'm sorry to hear you're experiencing trouble.

I'll reach out to you directly via DM with further information.