Tammi Keffer 0 Posted June 26, 2020 Share Posted June 26, 2020 I have been using the web clipper in SAFARI just fine and today the icon is missing. Nothing I do will bring it back. It is in my Google Chrome browser, just not Safari. I opened the App Store and clicked to open the evernote clipper, then clicked Enable Evernote Clipper and nothing happens. HELP> Link to comment
Level 5 PinkElephant 8,198 Posted June 26, 2020 Level 5 Share Posted June 26, 2020 In iOS there never was a WebClipper. Do you mean MacOS ? Link to comment
Level 5 PinkElephant 8,198 Posted June 26, 2020 Level 5 Share Posted June 26, 2020 In the AppStore it is still existent, and on my Mac in Safari it is available and working as it did for quite a while now. I am running the latest Catalina and EN client on my macBook Pro. Is there any security, anti-virus or similar software on your Mac that may block it from working ? If you can't solve the problem, I would rather contact support. Link to comment
Sayre Ambrosio 520 Posted June 26, 2020 Share Posted June 26, 2020 1 hour ago, Tammi Keffer said: Yes, on my mac When you are in Safari go to preferences and check to see if it's still ticked on the extensions tab. It may have been unticked in an update. Not often does it happen, but it can. If it is still there I would check to see if there's maybe an update that you missed. I'm running the developer beta of Big Sur and it's working just fine. Had no issues with it before I downloaded the beta either. Link to comment
Tammi Keffer 0 Posted June 26, 2020 Author Share Posted June 26, 2020 I have no extensions listed on the safari preferences tab Link to comment
Sayre Ambrosio 520 Posted June 26, 2020 Share Posted June 26, 2020 1 hour ago, Tammi Keffer said: I have no extensions listed on the safari preferences tab No Extensions section or none listed in that section of preferences? Also, when you search Evernote in the App Store on Mac do you see the result I tagged with the annotation? Click for large view - Uploaded with Skitch Link to comment
Blade4444 0 Posted August 31, 2020 Share Posted August 31, 2020 I have this exact problem. Running Catalina and Safari and Chrome on iMac desktop. Evernote web clipper works perfectly on Chrome. It worked perfectly on Safari, until recently when this exact situation occurred. Evernote Web Clipper not listed in the preference extension list, and when I go to Extensions which takes me to App Store, the only choice is "Open". When I do, the Web clipper icon opens on the screen toolbar, and when I click to activate it, nothing happens. Nothing. And so no Web clipper app icon next to the URL address window, and no listing in the extension preference window. I will add that this was temporally related to apparent malware hijacking my search engine from Google to Yahoo. After running ComboCleaner, the malware was removed, Google search returned as my search engine, but no change to losing Web Clipper. Furthermore, I have a Rakuten Extension that similarly has been lost in a similar fashion on Safari, but not Chrome. I have no other extensions that I know of. Any thoughts? Link to comment
Level 5 PinkElephant 8,198 Posted September 1, 2020 Level 5 Share Posted September 1, 2020 Probably your installation got damaged when the malware was removed. This may have created more hidden issues than just the web clipper problem. I think you should reinstall MacOS on your computer, to make sure everything is working smoothly. Safari will be installed as well, since it is connected to MacIS. If I remember it correctly, this can be done without a loss of data. You should check this, and make sure you have a complete backup before you reinstall. Link to comment
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