You no longer have access to this notebook

[savoc 0]

The problem is with the Web client only.

Looking at google the message been coming up to people for about a year now. Notebooks which were previously shared and never unshared (not even password change on both end of the receiver EN account and the sharer account). Suddenly the shared notes become inaccessible in the web client.  The message pops up "You no longer have access to this notebook." But that's not the case and I still have access to the notebook on the mobile device, no problem. I have about 95 notebooks like this.

I can attest I am not doing something wrong because I do have access to both accounts and have 2 individual devices for available to test, so 4 devices in total for 2 accounts, 'nough testing for several hours....#(*#(*%*

What works is to go back to the work chat and click on those links again. What an irony, the links are 2 years old, now clicking on them again reactivates the share.

However, this process only works on mobile device. If I try the same on the Web, I can't get it to work, clicking on the links in the chat gets be back to the notebook and again getting the message "You no longer have access to this notebook".

Going to mobile device, exactly same steps, no problem, I can reactivate the "presumably broken shares".

I have almost 100 shared notebooks. If I go to do that, it's nut's, I''ll be spending about 2-3 hours doing it including drinking coffee.

I only have chromebook and mobile devices, so no PC or Mac.

Another strange issue I noticed in the web client, the shared notebooks just randomly disappear from the list on the left. They just disappear in groups sometimes multiple of them are "just not there" and then suddenly they reappear.  I've seen similar comments from users in 2019. Wow, it isn't like yesterday and I want too much.

Rant follows:

It's frustrating to see how Evernote over the years lost its mind. It was trying to be everything for everybody but specialized like a geek's Swiss knife, so useful, but ends up in the drawer. Everybody must own it but it's not used.  Except that the web client is buggy, every update brings something different to deal with.

Take Airtable for instance. Another startup which I love, it has such an outstanding and amazing product. I hope Airtable stays so. That's how Evernote used to be. It used to be amazing. It is still same product but the bugs and reliability issues made it become a sucker. Sorry to say.

 

[gazumped 12,066]

Hi.  Due respect, but if you're 'depending' on Evernote and have 'almost 100 shared notebooks' shouldn't you be looking at subscribing if only because you can then get access to the Support team?  We're a -mainly- user-supported forum, so unable to look at any activity on your account(s) to see if there are anomalies.  You don't mention which web client you're using,  which suggests that you might want to switch back from the current beta-but-being-worked-on version to a previous stable option - see 'settings' on the web page for that choice.

I'd doubt that the developers had such a complicated shared structure in mind when designing the system, so they may well have not allowed for the intensive workout you're wanting to give it.  Evernote (IMHO) is meant to be a general-purpose Lego kit from which you can compile a set of procedures to deal with common tasks. 

This doesn't exactly appear to be a common task...

 

 

[PinkElephant 8,808]

To me it sounds like a pretty complex work around to share nearly 100 notebooks between 2 accounts belonging to the same person, just to avoid paying a small fee that is the rough equivalent of a cup of starbucks brew per month.

If handling such an artificial entity gets time consuming, I do not think EN is to blame. Sure, they changed the handling of basic accounts somewhat in recent months, but formally there is no contract between the company and any person using the Service, but not paying for it. A customer relation is bound to an exchange of value, not a one-sided consumption.

To cut it short: Not only access to customer support speaks IMHO for switching into a paid model, it will probably allow to put this whole house of cards on a sound footing, with a relevant one-time effort to do so.

P.S. Maybe I am just lacking the years old experience of other users, but my EN installations work well and provide stable and reliable services to me. But maybe I am just „the lucky one“ ...

[RWF 0]

Can someone help? I have a premium subscription. online I have access to all my notebooks. on my Mac desktop I don't. I keep getting an error message saying "you don't have access to this notebook" -  I am up to date on all software.