EN Android | Sanpshot takes blurry image

[HY Tee 1]

Hopefully I posted in the right place.

I am quite love the feature in EN that scan paper into clear image, It has been work smoothly on my previous phone (Sony Xperia X, single len)

With the new wave of phones sporting multiple lens, I am confused with the quality of snapshot made by EN on my new device: 

Device: Sony Xperia 5 on Android 10 | Camera Lens: 3 | EN 8.12.5

snapshot for documents appears blurry, information on business card cannot be read. Have tried use the default camera when create notes with the widget, the image was not inserted into the note. 

Hopefully there will be a solution for this. 

Screenshot showing the issue. 

[gazumped 12,641]

Hi.  A blurry image is unusual - have you checked this in a browser or on a desktop?  Is this the app not displaying an otherwise sharp image properly,  or is it not taking a focussed picture?  Have you tried using different lighting conditions?  More illumination is usually better...

[HY Tee 1]

On 2/5/2020 at 11:56 PM, gazumped said:

Hi.  A blurry image is unusual - have you checked this in a browser or on a desktop?  Is this the app not displaying an otherwise sharp image properly,  or is it not taking a focussed picture?  Have you tried using different lighting conditions?  More illumination is usually better...

It's not the display issue, but on the picture taking side -- focus has been check before hitting the sutter release.  

Just now tried with Manual Mode, the photo taken by the app's camera appear pixelated. (notice the sticker label) 

[gazumped 12,641]

Hmmn.  Maybe the device camera then,  or the flavour of Android that it runs...  We're well past my comfort zone on mobile apps - I'd suggest either submitting a support request,  or uninstalling / restart and reinstalling the app in hopes of a change... (A reinstall is about the only user-available 'fix' for mobile issues...)