Cor K 0 Posted September 9, 2018 Share Posted September 9, 2018 Hello I asked a question earlier about how to add a new device to Evernote, but forgot to mention that the device I want to add, the lcd screen is currently damaged, so I cant even log into Evernote with it. Please help Link to comment
Level 5* DTLow 5,721 Posted September 10, 2018 Level 5* Share Posted September 10, 2018 22 hours ago, Cor K said: the device I want to add, the lcd screen is currently damaged, so I cant even log into Evernote with it. Is there a purpose in "adding" the device? Link to comment
Cor K 0 Posted September 10, 2018 Author Share Posted September 10, 2018 The problem is my old Evernote notes are on my damaged phone... When I actually log into Evernote, the device page is only showing my current device, but I need to see notes from my damaged device Please help... Link to comment
Cor K 0 Posted September 10, 2018 Author Share Posted September 10, 2018 So do Evernote need my damaged Android model number to find my notes? Link to comment
Level 5* DTLow 5,721 Posted September 10, 2018 Level 5* Share Posted September 10, 2018 12 minutes ago, Cor K said: The problem is my old Evernote notes are on my damaged phone... When I actually log into Evernote, the device page is only showing my current device, but I need to see notes from my damaged device Be aware that Evernote is a cloud service. The master version of your notes is stored on the Evernote servers via the sync process. Note content is not stored on mobile devices after syncing (exception for offline notebooks). >>So do Evernote need my damaged Android model number ... No, Evernote needs you to use the device and login to your account Link to comment
Cor K 0 Posted September 10, 2018 Author Share Posted September 10, 2018 Ok I understand. However, I did log in, but it produced notes from my phone I had in 2016, when I really need my notes from 2017/18, which are on my damaged phone Link to comment
Level 5* DTLow 5,721 Posted September 10, 2018 Level 5* Share Posted September 10, 2018 2 minutes ago, Cor K said: However, I did log in, but it produced notes from my phone I had in 2016, when I really need my notes from 2017/18, which are on my damaged phone Is it possible you have two different accounts? Your 2017 notes are in the other account. Link to comment
Cor K 0 Posted September 10, 2018 Author Share Posted September 10, 2018 If I remember correctly, my old account has a different email address, which is now not in use Link to comment
Level 5* DTLow 5,721 Posted September 10, 2018 Level 5* Share Posted September 10, 2018 6 minutes ago, Cor K said: If I remember correctly, my old account has a different email address To access your 2017 notes. you would login using that email id Link to comment
Cor K 0 Posted September 10, 2018 Author Share Posted September 10, 2018 But that email is not active Link to comment
Level 5* DTLow 5,721 Posted September 10, 2018 Level 5* Share Posted September 10, 2018 11 minutes ago, Cor K said: But that email is not active I understand; email can't be sent to that email account Now lets get back to logging into the Evernote account to access your 2017 notes Link to comment
Cor K 0 Posted September 10, 2018 Author Share Posted September 10, 2018 Yes... Where do we go from here? Link to comment
Level 5* DTLow 5,721 Posted September 10, 2018 Level 5* Share Posted September 10, 2018 1 minute ago, Cor K said: Where do we go from here? You have two different accounts; - 2016 notes - 2017 notes To view your 2016 notes; login with your account-id/password To view your 2017 notes; login with your account-id/password Link to comment
Cor K 0 Posted September 10, 2018 Author Share Posted September 10, 2018 But when I try to log in to old email, I cant recall old password... I then press "forgot password" but then I would need to renew password through my old email which I dont use anymore. Very frustrating! Link to comment
Level 5* DTLow 5,721 Posted September 10, 2018 Level 5* Share Posted September 10, 2018 2 minutes ago, Cor K said: But when I try to log in to old email, I cant recall old password... I then press "forgot password" but then I would need to renew password through my old email which I dont use anymore. Contact Evernote Support at https://www.evernote.com/SupportLogin.action They can help you with the password problem Link to comment
Cor K 0 Posted September 10, 2018 Author Share Posted September 10, 2018 Yep! I'm back at the very beginning... Been having email conversations with Evernote for the past week! No solution yet and they're very slow with their response time! Anyway, I'll keep trying. Thanks for your help Link to comment
Krissynes 0 Posted September 12, 2018 Share Posted September 12, 2018 Cor K, I feel your pain! I had Evernote on my Iphone and PC. I must have had them under 2 separate email addresses. So, they sent me an "Upgrade" notice so I can "sync" all my devices. Well, I upgraded and now all my newest Evernote files are gone. I only have the info up to July 2018. I have been saving lot of my medication information in Evernote and now it is gone. I am SO frustrated with Evernote right now and there is no "live person" you can talk to. Very, very disappointed and will not recommend!!!!!!!!!!!!! Link to comment
corking411@gmail.com 0 Posted September 13, 2018 Share Posted September 13, 2018 Wow so sorry to hear. Eventually I found my other notes because I suddenly remembered my old password. It was such a huge relief, believe you me! Hope you get sorted Link to comment
Level 5* DTLow 5,721 Posted September 13, 2018 Level 5* Share Posted September 13, 2018 On 9/12/2018 at 9:58 AM, Krissynes said: I had Evernote on my Iphone and PC. I must have had them under 2 separate email addresses. So, they sent me an "Upgrade" notice so I can "sync" all my devices. Well, I upgraded and now all my newest Evernote files are gone. I only have the info up to July 2018. I have been saving lot of my medication information in Evernote and now it is gone. There's two different issues here. Basic accounts have a limit of two simultaneous devices. No limit for paid accounts Your notes are not "gone". They are stored in your other account and can be accessed by logging in with the userid/password Link to comment
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