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Customer support lag


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From an email I sent regarding a reply to my support request:

Quote

 

Hi [name deleted],
 
Thanks for responding to my support ticket.
 
First, the problem seems to have resolved itself.
 
Second, this is nothing personal against you, but I contacted Evernote about this exactly two weeks ago. Considering I'm a paying customer, I feel this delay is unacceptable. When my account comes up for renewal, I'm going to have to really consider whether it's worth spending the money.
 
Dave

 

 

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Nothing life or death, but two weeks is a bit too long.

"Higher than normal" ticket volume - the same disclaimer I saw two weeks ago - says there's a problem that needs to be addressed. I don't know if it's technical issues that account for the ticket volume or if it's a shortage of customer service people, but there's obviously a problem.

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